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Precision Touchpad stops working when your Windows 8.1 device wakes from sleep


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You are using a Windows 8.1 or Windows 8.1 RT device that has a Precision Touchpad.
  • The device enters sleep mode.
  • To wake the device, you perform a two-finger swipe on the Precision Touchpad.
In this scenario, after the computer resumes from sleep mode, you cannot use the touchpad to make the mouse pointer move. Also, any one-finger gestures that you make on the touchpad have no visible effect.

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Resolution

To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Window RT 8.1 or Windows 8.1. Additionally, you must have the following update installed:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1 and Windows 8.1 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1 and Windows 8.1RTM GDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:33Not applicable
Win32k.sys6.3.9600.170903,084,80006-Apr-201412:03Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.170903,497,47206-Apr-201413:06x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21322-Aug-201306:44Not applicable
Win32k.sys6.3.9600.170904,190,72006-Apr-201414:10x64
Wow64_win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable

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Workaround

To work around this issue and restore the functionaility of the touchpad, perform a multi-touch gesture. For example, press two fingers on the touchpad at the same time.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows RT 8.1 and for Windows 8.1

Additional files for Windows RT 8.1
File propertyValue
File nameArm_ae4c5a133864b030ac7e7a4fdc879763_31bf3856ad364e35_6.3.9600.17090_none_bc43546fee68d554.manifest
File versionNot applicable
File size694
Date (UTC)07-Apr-2014
Time (UTC)18:57
PlatformNot applicable
File nameArm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17090_none_4d86c30bb6295685.manifest
File versionNot applicable
File size125,412
Date (UTC)06-Apr-2014
Time (UTC)16:21
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_e4861ce659ca367e3a842a8c48b746cd_31bf3856ad364e35_6.3.9600.17090_none_51fb1fa2d2ba7051.manifest
File versionNot applicable
File size694
Date (UTC)07-Apr-2014
Time (UTC)18:56
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17090_none_4d8450b3b62c37bf.manifest
File versionNot applicable
File size125,412
Date (UTC)06-Apr-2014
Time (UTC)15:39
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_029c83fbef63c264120b98b63d8e95b3_31bf3856ad364e35_6.3.9600.17090_none_d2c8f829f6acb711.manifest
File versionNot applicable
File size698
Date (UTC)07-Apr-2014
Time (UTC)19:03
PlatformNot applicable
File nameAmd64_6de9f9362513bd1bfd4ccf6b578c5557_31bf3856ad364e35_6.3.9600.17090_none_46e2c019ad1bf989.manifest
File versionNot applicable
File size698
Date (UTC)07-Apr-2014
Time (UTC)19:03
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17090_none_a9a2ec376e89a8f5.manifest
File versionNot applicable
File size125,416
Date (UTC)06-Apr-2014
Time (UTC)18:03
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17090_none_b3f79689a2ea6af0.manifest
File versionNot applicable
File size124,683
Date (UTC)06-Apr-2014
Time (UTC)15:38
PlatformNot applicable

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Keywords: kb, kbentirenet, kbsurveynew, kbfix, kbbug, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 2954015
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 180