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Windows MultiPoint Server occasionally crashes when you start the WMS shell in Windows Server 2012 R2 or Windows Server 2012

View products that this article applies to.

Symptoms

You use Windows MultiPoint Server (WMS) on a computer that is running Windows Server 2012 R2 or Windows Server 2012. In this case, you may find that WMS occasionally crashes when you start the WMS shell.

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Cause

This problem occurs because of a synchronization problem in WinmmBase.dll.

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Resolution

We have released updates for Windows Server 2012 R2 or Windows 8.1, and we have released hotfixes for Windows Server 2012 R2, Windows 8.1, Windows Server 2012, or Windows 8.

Update information for Windows Server 2012 R2 or Windows 8.1

The following update rollup is available for Windows Server 2012 R2 or Windows 8.1.
Get update rollup 2975719

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8.1
  • Windows 8
  • Windows Server 2012 R2
  • Windows Server 2012

Additionally, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.16xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Winmm.dll6.2.9200.16384125,44026-Jul-201203:20x86
Winmmbase.dll6.2.9200.20998159,74425-Mar-201404:32x86
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Winmm.dll6.2.9200.16384115,71226-Jul-201203:07x64
Winmmbase.dll6.2.9200.20998183,80825-Mar-201405:00x64
Winmm.dll6.2.9200.16384125,44026-Jul-201203:20x86
Winmmbase.dll6.2.9200.20998159,74425-Mar-201404:32x86

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Winmm.dll6.3.9600.17078128,56825-Mar-201401:20x86
Winmmbase.dll6.3.9600.17080127,54425-Mar-201401:20x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Winmm.dll6.3.9600.17078123,92025-Mar-201402:27x64
Winmmbase.dll6.3.9600.17080160,60025-Mar-201402:27x64
Winmm.dll6.3.9600.17078128,56825-Mar-201401:20x86
Winmmbase.dll6.3.9600.17080127,54425-Mar-201401:20x86

Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_f3c2eba9e841735a3d038fff45f7ea2e_31bf3856ad364e35_6.2.9200.20998_none_bb1bb9198849514e.manifest
File versionNot Applicable
File size706
Date (UTC)25-Mar-2014
Time (UTC)23:01
PlatformNot Applicable
File nameX86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.2.9200.20998_none_b30d9fa03c38f322.manifest
File versionNot Applicable
File size3,909
Date (UTC)25-Mar-2014
Time (UTC)23:01
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
File nameAmd64_69c0d3f45cd640578512fd7a093c103d_31bf3856ad364e35_6.2.9200.20998_none_d494a239b18fd358.manifest
File versionNot Applicable
File size1,060
Date (UTC)25-Mar-2014
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_c2fdcf9299357d7dd4b307d3b783da38_31bf3856ad364e35_6.2.9200.20998_none_34e4455a377a98ba.manifest
File versionNot Applicable
File size710
Date (UTC)25-Mar-2014
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_f3c2eba9e841735a3d038fff45f7ea2e_31bf3856ad364e35_6.2.9200.20998_none_173a549d40a6c284.manifest
File versionNot Applicable
File size708
Date (UTC)25-Mar-2014
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.2.9200.20998_none_0f2c3b23f4966458.manifest
File versionNot Applicable
File size3,913
Date (UTC)25-Mar-2014
Time (UTC)22:23
PlatformNot Applicable
File nameX86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.2.9200.20998_none_b30d9fa03c38f322.manifest
File versionNot Applicable
File size3,909
Date (UTC)25-Mar-2014
Time (UTC)22:23
PlatformNot Applicable

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File nameX86_370b960fd7318168eda18837f0f8ea73_31bf3856ad364e35_6.3.9600.17080_none_959dbaf8272e2b91.manifest
File versionNot Applicable
File size706
Date (UTC)25-Mar-2014
Time (UTC)22:24
PlatformNot Applicable
File nameX86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.3.9600.17080_none_4a7b631f6d4d6d95.manifest
File versionNot Applicable
File size3,906
Date (UTC)25-Mar-2014
Time (UTC)01:32
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameAmd64_370b960fd7318168eda18837f0f8ea73_31bf3856ad364e35_6.3.9600.17080_none_f1bc567bdf8b9cc7.manifest
File versionNot Applicable
File size708
Date (UTC)25-Mar-2014
Time (UTC)22:28
PlatformNot Applicable
File nameAmd64_a4183bacb7f3eff712d66afe99ecd782_31bf3856ad364e35_6.3.9600.17080_none_b762add23f00574c.manifest
File versionNot Applicable
File size710
Date (UTC)25-Mar-2014
Time (UTC)22:28
PlatformNot Applicable
File nameAmd64_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.3.9600.17080_none_a699fea325aadecb.manifest
File versionNot Applicable
File size3,910
Date (UTC)25-Mar-2014
Time (UTC)04:07
PlatformNot Applicable
File nameX86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.3.9600.17080_none_4a7b631f6d4d6d95.manifest
File versionNot Applicable
File size3,906
Date (UTC)25-Mar-2014
Time (UTC)01:32
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

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Article Info
Article ID : 2953997
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 315