Edit

Error when trying to reset password in Azure, Office 365, or Intune: We could not verify your account

  • Article

Original product version:   Cloud Services (Web roles/Worker roles), Microsoft Entra ID, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number:   2951274

Symptoms

When a new user tries to reset password in Microsoft Azure, Microsoft Office 365, or Microsoft Intune, the user receives the following error message:

Reset your password

We could not verify your account

If you'd like, we can contact an administrator in your organization to reset your password for you..

Resolution

Assign a Microsoft Entra ID P1 or P2 license to the user. Users must have a Microsoft Entra ID P1 or P2 license to be able to reset their own password.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.