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CHIP Claim Status

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Summary

This article goes through the steps for checking a claim status in the Channel Incentives Platform Tool (CHIP) and provides information on what action is required depending on the status. 

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More Information

You can check your claim status by following the below steps:

  1. Open CHIP and log in with your Microsoft Account (previous Live ID).
  2. Select the Rebates account.
  3. Under I Need To… click View Claim Summary.
  4. Click Search by: Claim and enter the claim number.
  5. Scroll to Payment Status.
    • Available details: Payment Type; Payment Reference Number; Payment Date; Payment Currency; Payment Status.
  6. Scroll down to the claim number for Granular Details.
    • Available details: Claims Status; Attainment Period; Claim Submitted Amount; Claim Approved Amount; Date POE was received; Decision Date.
Action required

  • Under search results, click the claim number to view claim details.
  • In the case of Pending Proof of Execution (POE) and Action required, check the comments at the bottom of the page for guidance on what to do to complete your claim. Proof of Execution can come in the form of invoice, delivery report, proof of delivery, etc. An example of POE is a photograph of your booth for the Tradeshow activity.
  • In the case of Non-Compliant, check the Comments (at the bottom of the page) for feedback on why the claim was rejected.
  • For Compliant and Pending Approval claims no further action is needed.

Delete claim

  • A claim cannot be deleted but can be resubmitted. If you wish to resubmit when the claim is in Pending Approval or Action Required status, you may request to mark the claim as Non-Compliant from the support team at commpoe@microsoft.com.
  • Once a claim is in Non-Compliant status, the funds will be credited back into your CHIP account. No further changes can be made to this claim.
  • You may submit a new claim using the same invoice by adding an additional alphabet at the end of the invoice number (e.g. 1234567a).

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[Asset 4020123]

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Keywords: kbnorightrail, kbsurveynew, helppartner, kb, vkb265, incentives and payouts

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Article Info
Article ID : 2949847
Revision : 4
Created on : 10/4/2019
Published on : 10/4/2019
Exists online : False
Views : 490