Claim not paid

If you feel that a claim should have been already paid, please review the approval date.  All claims are paid according to their approval dates. Claims that were approved before the 15th of the month will be paid by month-end. All claims that were approved after the 15th of the month will be paid on the next payment cycle (at the end of the following month).

You can review the approved claim in CHIP as per the below instructions:

1. Open CHIP and log in with your Microsoft Account (previous Live ID). 
2. Click View Claim Summary.
3. Go to Search type and select Search by Claim.
4. Enter the Claim number.
5. Click Search.
6. Click the claim number.
7. Scroll to the bottom of the page.
8. Click View History.
9. When the pop-up window appears, check for the Compliant date.

Once you have verified the date in which the claim was approved, note the following:

• If the status changed to Compliant after the 15th, the claim will be paid by the end of next month.
• If the claim was Compliant on the 15th or before, it will be paid by the end of this month.