Setup stops with error message: A problem has been encountered while loading the setup components

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This article was previously published under Q294814

Symptoms

When you try to run the Microsoft Exchange 2000 Server Setup program, the Setup program may stop responding, and you receive the following error message:

A problem has been encountered while loading the setup components. Canceling Setup

Additionally, the Exchange Server Setup Progress.log file may contain information that is similar to the following:

[11:46:30]  ************** Beginning Setup run **************
[11:46:30] Starting Exchange 4417 setup on Windows 2000 5.0.2195.Service Pack 1 at 11:46:30 03/27/2001
[11:46:30] Entering CFileManager::ScInit
[11:46:30] Entering CFileManager::ScAutoDetectDirectoryLocations
[11:46:30]  CService::ScQueryServiceConfig
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.

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Cause

This problem occurs when the Setup program fails while checking the Windows Management Instrumentation (WMI) subsystem and there is a problem with the WMI or the Web-based enterprise management (WBEM) subsystem on the computer on which you are installing Exchange Server.

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Resolution

For more information about how to troubleshoot WMI problems on Microsoft Windows XP-based computers, click the following article number to view the article in the Microsoft Knowledge Base:

875605 � How to troubleshoot WMI-related issues in Windows XP Service Pack 2

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More information

To verify that you are having WMI or WBEM problems, use one or both of the following methods.

Method 1

Click Start, point to Programs, click Administrative Tools, and then click Services.
Ensure the Windows Management Instrumentation service is present. If it is not, there is a problem with this operating system.

Method 2

Right-click the My Computer icon on your desktop, and then click Manage.
Expand Services and Applications.
Right-click WMI Control, and then click Properties. You should receive the following message:
Successfully Connected to: local computer.
If you do not receive this message, there is a problem with the operating system.

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