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Roaming Profiles Are Not Unloaded on a Computer That Is Running Terminal Services When GPOs Are Applied

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Symptoms

After you install Internet Explorer version 5.5 or Internet Explorer 5.5 Service Pack 1 (SP1) on a Windows 2000-based computer that is running Terminal Services, if the "Important URLs & Favorites and Links" Windows 2000 Group Policy is enabled, Index.dat files may not be deleted on the server when a user logs off from a Windows 2000 Terminal Services client, even though the "Delete cached roaming profiles" group policy is enabled. This problem does not occur in Microsoft Internet Explorer version 5 and Microsoft Internet Explorer version 5.01 or if the "Important URLs & Favorites and Links" Windows 2000 Group Policy is not enabled.

Cached profile folders are created but are not completely deleted because three Index.dat files cannot be deleted in three different subfolders. Because of this, every time that a user logs on and off, new folders are created on the computer that is running Terminal Services in the user_name, user_name.000, user_name.001 format. This folder creation occurs for each user and quickly fills up the hard disk of the computer that is running Terminal Services.

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Cause

This problem can occur if Wininet.dll is not unloaded by Shdocvw.dll in Internet Explorer 5.5.

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Resolution

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time            Version         Size        File name
   ------------------------------------------------------------------
   4/2/2001   10:34:06 P.M.   5.50.4616.200   1,147,152   Shdocvw.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.5 Service Pack 2.

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More information

The Userenv log file shows that the Index.dat files are used by another process and cannot be deleted:
**************************** USERENV(e0.c4) 08:53:21:004 DeleteProfile: Failed to delete the appmgmt dir
E:\WINNT\system32\appmgmt\S-1-5-21-1844237615-343818398-1417001333-1114, error 3
USERENV(e0.c4) 08:53:38:551 Delnode_Recurse: Failed to delete <index.dat>. Error = 32
USERENV(e0.c4) 08:53:38:551 Delnode_Recurse: Failed to delete directory <Cookies>. Error = 145
USERENV(e0.c4) 08:53:38:598 Delnode_Recurse: Failed to delete <index.dat>. Error = 32
USERENV(e0.c4) 08:53:38:598 Delnode_Recurse: Failed to delete directory <History.IE5>. Error = 145
USERENV(e0.c4) 08:53:38:598 Delnode_Recurse: Failed to delete directory <History>. Error = 145
USERENV(e0.c4) 08:53:38:598 Delnode_Recurse: Failed to delete <index.dat>. Error = 32
USERENV(e0.c4) 08:53:38:614 Delnode_Recurse: Failed to delete directory <Content.IE5>. Error = 145
USERENV(e0.c4) 08:53:38:614 Delnode_Recurse: Failed to delete directory <Temporary Internet Files>. Error = 145
USERENV(e0.c4) 08:53:38:614 Delnode_Recurse: Failed to delete directory <Local Settings>. Error = 145
*****************************

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Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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Keywords: KB294268, kbsetup, kbprb, kbie550presp2fix, kbenv, kbqfe, kbhotfixserver

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Article Info
Article ID : 294268
Revision : 4
Created on : 1/31/2007
Published on : 1/31/2007
Exists online : False
Views : 383