XADM: 5.2.2 NDR Does Not Contain "Mailbox Full" Description

If you use Microsoft Outlook to send a message to an external Internet address, you may receive a non-delivery report (NDR) that is similar to the following NDR:

This problem occurs because IMAIL uses its own predefined error message when IMAIL converts the native message into Rich Text Format (RTF). The NDR is generated because the recipient mailbox is full. The native NDR message does have the "Mailbox Full" description, but because Exchange 2000 does not regard 5.2.2 as a valid return code, Exchange 2000 uses a default error message, such as the one in the "Symptoms" section of this article.

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The English version of this fix should have the following file attributes or later:

Component: Information Store

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

If you use Microsoft Outlook Express or any other Post Office Protocol version 3 (POP3) client to log on to the mailbox, you can see the native NDR message that contains a "Mailbox Full" description.

5.2.2 is actually a valid return code in the Request for Comments (RFC) 1893 document. For additional information about RFC 1893, click the article number below to view the article in the Microsoft Knowledge Base: