Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Instant message appears using incorrect text format when the DisableRTFIM setting is enabled in Lync 2013

Instant message appears using incorrect text format when the DisableRTFIM setting is enabled in Lync 2013

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install a cumulative update for Microsoft Lync 2013 that is dated September 2013.
  • The Rich Text Format (RTF) instant message setting is disabled for the Lync 2013 client.
  • You sign in to Lync 2013, and then you send an instant message to a contact.
  • The contact accepts the instant message.
In this scenario, the contact sees that the first word of the message is black. However, the other words are gray. Additionally, line wraps appear in the middle of words.

↑ Back to the top

Resolution

To resolve this issue, install the following update:
2880474 Description of the Lync 2013 update: April 2014

↑ Back to the top

More Information

To disable the Rich Text Format (RTF) instant message setting, use one of the following methods:
  • Set the DisableRTFIM registry key of the DWORD type to 1 in the following registry path:HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\15.0\Lync
  • Run the following cmdlet in Lync Server Management Shell as an administrator.
    Set-CsClientPolicy DisableRTFIm $True
For more information about the cumulative update for Lync 2013 that is dated September 2013, click the following article number to view the article in the Microsoft Knowledge Base:
2825630 Description of the Lync 2013 update: September 20, 2013

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2941682
Revision : 1
Created on : 1/7/2017
Published on : 4/15/2014
Exists online : False
Views : 350