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Unable to use the Xbox Video app to play a movie on your Xbox game console in Windows 8.1 and Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a device that is running Windows 8.1 or Windows Server 2012 R2.
  • You buy a movie from the Xbox Video marketplace on the device.
  • You use the Xbox Video app to play the movie on your Xbox One or Xbox 360 game console.
In this scenario, the device cannot establish the connection to the game console.

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Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2941592
Revision : 1
Created on : 1/7/2017
Published on : 4/8/2014
Exists online : False
Views : 244