Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Microsoft Dynamics CRM for Outlook client support with multiple CRM deployments

Microsoft Dynamics CRM for Outlook client support with multiple CRM deployments

View products that this article applies to.

Symptoms

If you have an email address that is configured on multiple clients and each client is configured for the Microsoft Dynamics CRM for Outlook client by using different CRM deployments, synchronized items may become untracked.

↑ Back to the top

Cause

This issue occurs because of each Microsoft Dynamics CRM deployment will try to synchronize their synchronized items and settings to the same mailbox. Each deployment will compete with one another to update their information on this mailbox. For example, if you have multiple tracked email messages from CRM deployment A, when CRM deployment B synchronizes with the same mailbox by using the settings from deployment B, it may untrack these email messages.

A scenario such as this might have occurred by using the same mailbox for a production CRM deployment and a development deployment. In this case, you would have to remove the configuration for one of the deployments or use a separate mailbox for one of the deployments.

↑ Back to the top

More Information

This would be expected and is an unsupported configuration for the Outlook client. 

↑ Back to the top

Keywords: kbbug, kbsurveynew, kbexpertisebeginner, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2939349
Revision : 1
Created on : 1/7/2017
Published on : 3/14/2014
Exists online : False
Views : 247