You Receive an "Access Is Denied" Error Message When You Use a Windows 95-Based Client to Print to a Network Printer

You Receive the Error Message on the Print Server

1. Delete the corrupted files in the Spool folder:
   1. Click Start, point to Settings, and then click Control Panel.
   2. Double-click Services, click Spooler, and then click Stop.
   3. When you receive the following message, click Yes:
      Are you sure you want to stop the spooler service?
      
   4. Click Start, point to Programs, and then click Windows NT Explorer.
   5. Expand the Winnt folder, expand the System32 folder, and then expand the Spool folder.
   6. Click the Printers folder, click all of the files that are listed in the right pane, and then click Delete.
   7. When you receive the following message, click Yes:
      Are you sure you want to send these x items to the Recycle Bin?
      
   8. Repeat steps A and B to restart the Spooler service, and then click Start.
2. Configure the printer that is having the problem to start printing after the last page is spooled:
   1. Click Start, point to Settings, and then click Printers.
   2. Right-click the printer that is having the problem, and then click Properties.
   3. Click the Scheduling tab, and then click Spool print documents so program finishes printing faster.
   4. Click Start printing after last page is spooled, and then click OK.
3. Configure the printer that is having the problem to print directly to the printer:
   1. Click Start, point to Settings, and then click Printers.
   2. Right-click the printer that is having the problem, and then click Properties.
   3. Click the Scheduling tab, click Print directly to printer, and then click OK.
4. Upgrade the McAfee Anti-Virus program to version 4.5 or later.
5. Verify that the Spool folder has the correct permissions.For additional information about the correct permissions for the Spool folder, click the article number below to view the article in the Microsoft Knowledge Base:
   
   
   137503 Default Windows Spool Directory and Permissions
   

You Receive the Error Message on the Client

1. Delete the corrupted files in the Spool folder:
   1. Click Start, point to Programs, and then click Windows Explorer.
   2. Expand the Windows folder, expand the Spool folder, and then click the Printers folder.
   3. Click all of the files that are listed in the right pane, and then click Delete.
   4. When you receive the following message, click Yes:
      Are you sure you want to send these x items to the Recycle Bin?
      
2. Configure the printer that is having the problem to start printing after last page is spooled:
   1. Click Start, point to Settings, and then click Printers.
   2. Right-click the printer that is having the problem, and then click Properties.
   3. Click the Details tab, click Spool Settings, and then click Spool print documents so program finishes printing faster.
   4. Click Start printing after last page is spooled, and then click OK.
3. Configure the printer that is having the problem to print directly to the printer:
   1. Click Start, point to Settings, and then click Printers.
   2. Right-click the printer that is having the problem, and then click Properties.
   3. Click the Details tab, click Spool Settings, click Print directly to printer, and then click OK.
4. Upgrade the McAfee Anti-Virus program to version 4.5 or later.