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  2. You receive system messages "6114" and "9" when you use the New Customer option on Service Call Entry and Service Dispatch Setup has Auto Number Customer ID unselected

You receive system messages "6114" and "9" when you use the New Customer option on Service Call Entry and Service Dispatch Setup has Auto Number Customer ID unselected

Symptoms

Consider the following scenario in Service Dispatch in Microsoft Dynamics SL:
  • You open Service Series Setup (SD.000.00), and you confirm that Auto Number Customer ID is not checked.
  • You open Service Call Entry (SD.200.00), and you click the New Customer tab.
  • You enter new customer information including values for all key fields, and then you click the Create button.

In this scenario, you receive the following error message:
System Message 6114

All key fields must be entered before you can enter data in this field.

System Message 9

Item not found, please reenter.


However, you notice that the new customer record is actually saved to the database. If you close the Service Call and add a new Service Call, you can select and use this new customer.  

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 2011 Feature Pack 1 (FP1)
Changed FilesDateFile Version
SD20000.exe13-Feb-20148.10.50213.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 28827.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2936700
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 74