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User interface buttons stop working in Internet Explorer 8 on a computer that runs Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Symptoms

When you use Internet Explorer 8 to browser a website for some time on a computer that runs Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1, some user interface buttons such as the back or forward button stops working and Internet Explorer may crash.

Note You have to restart the main windows of Internet Explorer 8 to recover from this issue.

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Cause

This issue occurs because of a resource leak in Internet Explorer 8. When you browse websites that trigger this resource leak while the frame process runs, the issue occurs.

Note By default, the Loosely Coupled Internet Explorer (LCIE) feature is enabled in Internet Explorer 8. When the LCIE feature is enabled, the frame process may continue to run until Windows is shut down or restarted.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.7601.2259711,020,80024-Feb-201417:39x86
Ieframe.ptxmlNot applicable13,27013-Jul-200920:45Not applicable
Ieui.dll8.0.7600.16385176,64014-Jul-200901:15x86
For all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.7601.2259712,296,19224-Feb-201418:56x64
Ieframe.ptxmlNot applicable13,27013-Jul-200920:36Not applicable
Ieui.dll8.0.7600.16385247,80814-Jul-200901:41x64
Ieframe.dll8.0.7601.2259711,020,80024-Feb-201417:39x86
Ieui.dll8.0.7600.16385176,64014-Jul-200901:15x86
Wow64_ieframe.ptxmlNot applicable13,27013-Jul-200920:45Not applicable
For all supported IA64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.7601.2259718,782,72024-Feb-201414:28IA-64
Ieframe.ptxmlNot applicable13,27013-Jul-200920:36Not applicable
Ieui.dll8.0.7601.22597519,16824-Feb-201414:28IA-64
Ieframe.dll8.0.7601.2259711,020,80024-Feb-201417:39x86
Ieui.dll8.0.7600.16385176,64014-Jul-200901:15x86
Wow64_ieframe.ptxmlNot applicable13,27013-Jul-200920:45Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_2cd3495c1abd9b954f4ac41407ef184c_31bf3856ad364e35_8.0.7601.22597_none_9b54b65851456b8d.manifest
File versionNot applicable
File size695
Date (UTC)05-Mar-2014
Time (UTC)17:04
PlatformNot applicable
File nameX86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_819a235d9cbf02a2.manifest
File versionNot applicable
File size201,049
Date (UTC)05-Mar-2014
Time (UTC)17:07
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
File propertyValue
File nameAmd64_491ce29b6f10d3afe3aaa4a1b3d037b3_31bf3856ad364e35_8.0.7601.22597_none_3a4df8de9a1b2abb.manifest
File versionNot applicable
File size699
Date (UTC)05-Mar-2014
Time (UTC)17:04
PlatformNot applicable
File nameAmd64_55536f17ac79180fd31d0c18ef48c26e_31bf3856ad364e35_8.0.7601.22597_none_5dfd6dd04fda7e0c.manifest
File versionNot applicable
File size1,040
Date (UTC)05-Mar-2014
Time (UTC)17:04
PlatformNot applicable
File nameAmd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_ddb8bee1551c73d8.manifest
File versionNot applicable
File size201,053
Date (UTC)05-Mar-2014
Time (UTC)17:10
PlatformNot applicable
File nameWow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_e80d6933897d35d3.manifest
File versionNot applicable
File size199,054
Date (UTC)05-Mar-2014
Time (UTC)17:10
PlatformNot applicable
Additional files for all supported IA64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_d04e164adafc0be00e1ab902f5936400_31bf3856ad364e35_8.0.7601.22597_none_cb5400fd045e5881.manifest
File versionNot applicable
File size1,038
Date (UTC)05-Mar-2014
Time (UTC)17:04
PlatformNot applicable
File nameIa64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_819bc7539cbd0b9e.manifest
File versionNot applicable
File size186,791
Date (UTC)24-Feb-2014
Time (UTC)17:59
PlatformNot applicable
File nameWow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_e80d6933897d35d3.manifest
File versionNot applicable
File size199,054
Date (UTC)05-Mar-2014
Time (UTC)17:04
PlatformNot applicable

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbautohotfix, kbhotfixserver, kbexpertiseinter

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Article Info
Article ID : 2936589
Revision : 1
Created on : 1/7/2017
Published on : 3/12/2014
Exists online : False
Views : 175