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How to check payment status in CHIP and what the status means

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Summary

This article outlines how you can check a payment status in the Channel Incentives Platform Tool (CHIP), what the statuses mean, and how to obtain a reference number and released date. 

Please note that this article does not apply to Europe, Middle East, and Africa (EMEA) partners.

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More Information

Check payment status in the Channel Incentives Platform tool (CHIP.)
  1. Open CHIP and login using your Microsoft Account (previous Live ID). 
  2. Select Program Name - Rebates.
  3. Click View Dashboard.
  4. Choose period where funds are scheduled to be paid out (E.g. FY14H1 Earned Funds, payment to be made in FY14H2: choose period FY14H2).
  5. Under the Usage Funds tab, scroll down to the Payments section and click the green arrow to expand.
  6. Expand on the payment type (either Rebates or Co-op) to view the current Payment Status, Payment Date and Payment Ref#.

Payment status definitions:
StatusDefinition
ValidatingPayments are currently pending for approval. Microsoft team approves these claims on the 15th of each month (or the next working day if it falls on a Public Holiday / Weekend).
Payment ApprovedThese payments have been approved and currently being processed. Payment should reach you within 45 days from the payment date.
PaidPayment confirmed by Payout Response file.
Payment SentPayment has been released to partner’s Beneficiary Account. You can check with your bank using the payment ref # and payment date.
Payment HeldPayment has been put on hold.  Please ensure that your bank details in CHIP are correct, otherwise please contact log a case via explore.ms for clarification. 
Payment CancelledPayment was cancelled by Microsoft.  Claim funds need to be released back into Partner Available funds.



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[Asset 4020123]

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Keywords: kbnorightrail, kbsurveynew, helppartner, kb, Incentives and Payouts, vkb265, get support

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Article Info
Article ID : 2935625
Revision : 6
Created on : 7/2/2019
Published on : 7/2/2019
Exists online : False
Views : 397