Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Embedded images in Rich Text emails are not handled correctly by the Email Router or Server-Side Sync in Microsoft Dynamics CRM

Embedded images in Rich Text emails are not handled correctly by the Email Router or Server-Side Sync in Microsoft Dynamics CRM

View products that this article applies to.

Symptoms

Embedded images in Rich Text emails are not handled correctly by the Email Router or Server-Side Synchronization in Microsoft Dynamics CRM.

↑ Back to the top

Cause

This occurs because Dynamics CRM requires a unique content ID that is not used with Rich Text emails. When the Email Router or Server-Side Synchronization asks for this unique content ID to convert the text to HTML, the value is blank and the image cannot be associated back to CRM. 

↑ Back to the top

More Information

This is currently by design.

↑ Back to the top

Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2934043
Revision : 1
Created on : 1/7/2017
Published on : 5/9/2016
Exists online : False
Views : 353