To resolve this problem, delete the Index.dat file in Internet Explorer:
- In Internet Explorer, on the Tools menu, click Internet Options.
- On the General tab, under Temporary Internet files, click Delete Files.
- On the Delete Files dialog box message that is displayed, click OK.
- Under History, click Clear History.
- On the Delete all items in your History folder? dialog box, click OK.
- Quit Internet Explorer.
- Log on to the computer by using the account of a user who does not experience the problem, and then open a command prompt.
- Change the directory to the following path:
drive:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.IE5
- Type del index.dat, and then press ENTER.
- Exit the command prompt and then restart the computer.
The Index.dat file is re-created the next time that you log on to the computer.