Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Persistent Chat file transfer fails between an external user and an internal user in Lync 2013


View products that this article applies to.

Symptoms

Assume that a user (user A) installs Microsoft Office 2013 Service Pack 1 (SP1) on a Lync 2013 client. Then, user A tries to send a file to another user (user B) in a Persistent Chat room by using the client. In this situation, user A may encounter the following issues:
  • If user A is an external user and user B is an internal user, user A cannot send the file. Additionally, user A will receive error ID 70.
  • If user A is an internal user and user B is an external user, user A cannot send the file. Additionally, user A will receive the following error message:
    error in transfer

↑ Back to the top


Cause

This issue occurs because the Persistent Chat server is only supported to provide an Internal Web Services URL to clients that are connected to the internal network during a file transfer process.

↑ Back to the top


More Information

For more information about Office 2013 Service Pack 1 (SP1), click the following article number to view the article in the Microsoft Knowledge Base:
2817430 Description of Microsoft Office 2013 Service Pack 1 (SP1)

↑ Back to the top


Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2932389
Revision : 4
Created on : 4/12/2017
Published on : 4/13/2017
Exists online : False
Views : 206