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BizTalk stops responding in Windows Server 2008 SP2

View products that this article applies to.

Symptoms

When you use Microsoft BizTalk in Windows Server 2008 Service Pack 2 (SP2), it stops responding intermittently.

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Cause

If any DLL uses the WPP_INIT_TRACING macro in the DLLMain, it can lead to a deadlock condition when loading that DLL. In this case, the DLL that was using the macro was Kerberos.dll. This can affect any process. In this case, it affects the BizTalk Microsoft Management Console (MMC).

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running the following operating system:
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600 2.23xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2332349,15206-Feb-201402:42x86
Ntdll.dll6.0.6002.233231,206,19206-Feb-201413:12x86
Ntkrnlpa.exe6.0.6002.233233,608,00006-Feb-201403:09Not applicable
Ntoskrnl.exe6.0.6002.233233,555,77606-Feb-201403:09Not applicable
Smss.exe6.0.6002.2332364,51206-Feb-201401:18x86
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2332385,50406-Feb-201403:44x64
Ntdll.dll6.0.6002.233231,579,08806-Feb-201413:08x64
Ntoskrnl.exe6.0.6002.233234,661,69606-Feb-201404:18x64
Smss.exe6.0.6002.2332375,77606-Feb-201402:01x64
Ntvdm64.dll6.0.6002.2332316,38406-Feb-201403:48x64
Wow64.dll6.0.6002.23323234,49606-Feb-201403:50x64
Wow64cpu.dll6.0.6002.2332317,40806-Feb-201403:50x64
Wow64win.dll6.0.6002.23323301,56806-Feb-201403:50x64
Ntdll.dll6.0.6002.233231,164,99206-Feb-201413:08x86
Acwow64.dll6.0.6002.2332343,00806-Feb-201402:41x86
Instnm.exe6.0.6002.233237,68006-Feb-201401:18x86
Ntvdm64.dll6.0.6002.2332314,33606-Feb-201402:44x86
Setup16.exe3.1.0.191826,11206-Feb-201401:18x86
User.exe6.0.6002.233232,56006-Feb-201401:18x86
Wow32.dll6.0.6002.233235,12006-Feb-201402:46x86
For all supported IA64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.23323148,48006-Feb-201402:17IA-64
Ntdll.dll6.0.6002.233232,544,04006-Feb-201413:02IA-64
Ntoskrnl.exe6.0.6002.233239,460,67206-Feb-201402:50IA-64
Smss.exe6.0.6002.23323159,23206-Feb-201400:53IA-64
Ia32exec.bin6.5.6524.08,262,04815-Mar-201107:45Not applicable
Ntvdm64.dll6.0.6002.2332327,64806-Feb-201402:19IA-64
Wow64.dll6.0.6002.23323524,28806-Feb-201402:21IA-64
Wow64cpu.dll6.0.6002.2332343,00806-Feb-201402:21IA-64
Wow64win.dll6.0.6002.23323617,98406-Feb-201402:21IA-64
Wowia32x.dll6.5.6563.088,57606-Feb-201402:21IA-64
Ntdll.dll6.0.6002.233231,164,99206-Feb-201413:02x86
Acwow64.dll6.0.6002.2332343,00806-Feb-201402:41x86
Instnm.exe6.0.6002.233237,68006-Feb-201401:18x86
Ntvdm64.dll6.0.6002.2332314,33606-Feb-201402:44x86
Setup16.exe3.1.0.191826,11206-Feb-201401:18x86
User.exe6.0.6002.233232,56006-Feb-201401:18x86
Wow32.dll6.0.6002.233235,12006-Feb-201402:46x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
File propertyValue
File nameX86_06be2d5953113f4533903244f1f173d2_31bf3856ad364e35_6.0.6002.23323_none_78a52d173f9cfcc3.manifest
File versionNot applicable
File size717
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameX86_5106b9792368c6453ee1b66bfa5eea41_31bf3856ad364e35_6.0.6002.23323_none_8cd561a0e8f5fae4.manifest
File versionNot applicable
File size694
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameX86_6dd6d607ce631acce3fa130d25411539_31bf3856ad364e35_6.0.6002.23323_none_17e765ded85f9efd.manifest
File versionNot applicable
File size1,370
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23323_none_cbe49974bbaf2602.manifest
File versionNot applicable
File size3,079
Date (UTC)06-Feb-2014
Time (UTC)03:26
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23323_none_5b3440b1127f304f.manifest
File versionNot applicable
File size5,257
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23323_none_6e8dc40fca7496a1.manifest
File versionNot applicable
File size17,806
Date (UTC)06-Feb-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23323_none_865b5c0244b9a13b.manifest
File versionNot applicable
File size7,654
Date (UTC)06-Feb-2014
Time (UTC)03:22
PlatformNot applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23323_none_ae980a6c2f8323f3.manifest
File versionNot applicable
File size28,589
Date (UTC)06-Feb-2014
Time (UTC)03:27
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
File propertyValue
File nameAmd64_47a6e4d2a278b7a5f36e05329b04d55e_31bf3856ad364e35_6.0.6002.23323_none_82d4858a1e587932.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameAmd64_82efeaa113968008a50f0a673f889e22_31bf3856ad364e35_6.0.6002.23323_none_a17bebbc930589bd.manifest
File versionNot applicable
File size721
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameAmd64_b44b3f0b63a56b198b88d7e9a1f8a755_31bf3856ad364e35_6.0.6002.23323_none_136b4bf622b5490b.manifest
File versionNot applicable
File size2,733
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23323_none_280334f8740c9738.manifest
File versionNot applicable
File size3,083
Date (UTC)06-Feb-2014
Time (UTC)04:37
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23323_none_b752dc34cadca185.manifest
File versionNot applicable
File size5,263
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23323_none_caac5f9382d207d7.manifest
File versionNot applicable
File size16,512
Date (UTC)06-Feb-2014
Time (UTC)04:38
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23323_none_e279f785fd171271.manifest
File versionNot applicable
File size7,656
Date (UTC)06-Feb-2014
Time (UTC)04:33
PlatformNot applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23323_none_0ab6a5efe7e09529.manifest
File versionNot applicable
File size28,884
Date (UTC)06-Feb-2014
Time (UTC)04:38
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23323_none_c6a1c5fca5fe2738.manifest
File versionNot applicable
File size14,803
Date (UTC)06-Feb-2014
Time (UTC)04:35
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23323_none_3257df4aa86d5933.manifest
File versionNot applicable
File size2,142
Date (UTC)06-Feb-2014
Time (UTC)03:19
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23323_none_c1a78686ff3d6380.manifest
File versionNot applicable
File size5,829
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23323_none_150b50421c415724.manifest
File versionNot applicable
File size11,978
Date (UTC)06-Feb-2014
Time (UTC)03:19
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23323_none_d0f6704eda5ee933.manifest
File versionNot applicable
File size14,040
Date (UTC)06-Feb-2014
Time (UTC)03:20
PlatformNot applicable
Additional files for all supported IA64-based versions of Windows Server 2008
File propertyValue
File nameIa64_c29a8b639cb28dadd0887cfc43d56fca_31bf3856ad364e35_6.0.6002.23323_none_0cd8fd89a42181a0.manifest
File versionNot applicable
File size2,728
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameIa64_e4647668010ea8e5836d2d28eea56ce0_31bf3856ad364e35_6.0.6002.23323_none_074e9daeabc890d0.manifest
File versionNot applicable
File size719
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameIa64_f3a4189c93c84246ce540fe7c02245c5_31bf3856ad364e35_6.0.6002.23323_none_8598cf53dc45be4f.manifest
File versionNot applicable
File size1,036
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23323_none_cbe63d6abbad2efe.manifest
File versionNot applicable
File size3,081
Date (UTC)06-Feb-2014
Time (UTC)03:07
PlatformNot applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23323_none_5b35e4a7127d394b.manifest
File versionNot applicable
File size5,260
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23323_none_6e8f6805ca729f9d.manifest
File versionNot applicable
File size16,819
Date (UTC)06-Feb-2014
Time (UTC)03:08
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23323_none_865cfff844b7aa37.manifest
File versionNot applicable
File size7,655
Date (UTC)06-Feb-2014
Time (UTC)03:05
PlatformNot applicable
File nameIa64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23323_none_ae99ae622f812cef.manifest
File versionNot applicable
File size28,879
Date (UTC)06-Feb-2014
Time (UTC)03:08
PlatformNot applicable
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23323_none_6a84ce6eed9ebefe.manifest
File versionNot applicable
File size17,489
Date (UTC)06-Feb-2014
Time (UTC)03:06
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23323_none_3257df4aa86d5933.manifest
File versionNot applicable
File size2,142
Date (UTC)06-Feb-2014
Time (UTC)03:19
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23323_none_c1a78686ff3d6380.manifest
File versionNot applicable
File size5,829
Date (UTC)06-Feb-2014
Time (UTC)13:26
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23323_none_150b50421c415724.manifest
File versionNot applicable
File size11,978
Date (UTC)06-Feb-2014
Time (UTC)03:19
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23323_none_d0f6704eda5ee933.manifest
File versionNot applicable
File size14,040
Date (UTC)06-Feb-2014
Time (UTC)03:20
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2931813
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 303