Resource ‎CiAgeOfLastNotification‎(System)‎ is unhealthy and should not be accessed error when moving mailbox

  • Article
  • Applies to:
    Exchange Online, Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Exchange Server 2013 Enterprise, Exchange Server 2013 Standard Edition

Original KB number:   2931079

Symptoms

When you try to offboard or move a mailbox, you get the following error message:

Error:
Resource ‎'CiAgeOfLastNotification‎(System)‎‎' is unhealthy and shouldn‎'t be accessed

You experience these symptoms in one of the following scenarios:

  • You have a hybrid deployment of on-premises Exchange Server and of Exchange Online and you try to move a mailbox from Exchange Online to the on-premises environment.
  • You try to perform a cross-forest mailbox move between two on-premises Exchange servers.

Cause

This issue can occur if an index in the on-premises environment is corrupted.

Resolution

To resolve this issue, follow these steps:

  1. Rebuild the content index catalog on the on-premises Exchange server. For more information about how to do this, see Reseed the search catalog.

  2. After the index catalog is rebuilt, wait a few minutes until the fast engine starts indexing again.

  3. Determine whether indexing is completed. To do this, run the Get-MailboxDatabaseCopyStatus cmdlet.

    If indexing is completed, the value in the output should show as Healthy.

After indexing is completed, perform the mailbox move request.

More information

For more information, see the following Microsoft resources:

Still need help? Go to Microsoft Community or the Microsoft Q&A.