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Unable to resolve host name when you setup DirectAccess on a Windows Server 2012 R2-based computer in an IPv4-only environment

View products that this article applies to.

Symptoms

Assume that you try to configure DirectAccess (DA) by using a Network Location Server (NLS) URL on a Windows Server 2012 R2-based computer in an IPv4-only environment. In DA deployment wizard, fully qualified domain name (FQDN) validation check works fine, but the actual implementation of the configuration fails and an error is shown: 
Unable to resolve hostname to IP address.
At this point, settings are rolled back and the DA configuration cannot be deployed.

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Resolution

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012 R2.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows Blue RTM" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Blue RTM" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Damigplugin.dll6.3.9600.16384174,08022-Aug-201310:12x64
Raserverpsprovider.dll6.3.9600.16521558,08029-Jan-201400:39x64
Raserverpsprovider.mofNot applicable34,26625-Jun-201302:22Not applicable
Raserverpsprovider_uninstall.mofNot applicable4,07618-Jun-201314:56Not applicable
Ps_bgpcustomroute_v1.0.cdxmlNot applicable4,39318-Jun-201314:55Not applicable
Ps_bgppeer_v1.0.cdxmlNot applicable16,58808-Jul-201318:37Not applicable
Ps_bgprouter_v1.0.cdxmlNot applicable9,10318-Jul-201315:53Not applicable
Ps_bgproute_v1.0.cdxmlNot applicable1,49618-Jun-201314:55Not applicable
Ps_bgproutingpolicyforpeer_v1.0.cdxmlNot applicable6,67618-Jun-201314:55Not applicable
Ps_bgproutingpolicy_v1.0.cdxmlNot applicable13,41818-Jun-201314:55Not applicable
Ps_bgpstatistics_v1.0.cdxmlNot applicable1,61518-Jun-201314:55Not applicable
Ps_daappserverconnection_v1.0.0.cdxmlNot applicable2,80518-Jun-201314:55Not applicable
Ps_daappserver_v1.0.0.cdxmlNot applicable10,04218-Jun-201314:55Not applicable
Ps_daclientdnsconfiguration_v1.0.0.cdxmlNot applicable8,44318-Jun-201314:55Not applicable
Ps_daclient_v1.0.0.cdxmlNot applicable13,14118-Jun-201314:55Not applicable
Ps_daentrypointdc_v1.0.0.cdxmlNot applicable6,23518-Jun-201314:55Not applicable
Ps_daentrypoint_v1.0.0.cdxmlNot applicable10,83318-Jun-201314:55Not applicable
Ps_damgmtserver_v1.0.0.cdxmlNot applicable6,14918-Jun-201314:55Not applicable
Ps_damultisite_v1.0.0.cdxmlNot applicable8,88018-Jun-201314:55Not applicable
Ps_danetworklocationserver_v1.0.0.cdxmlNot applicable6,34618-Jun-201314:55Not applicable
Ps_daotpauthentication_v1.0.0.cdxmlNot applicable9,82218-Jun-201314:55Not applicable
Ps_daserver_v1.0.0.cdxmlNot applicable12,50818-Jun-201314:55Not applicable
Ps_ipfilter_v1.0.cdxmlNot applicable10,94418-Jun-201314:55Not applicable
Ps_remoteaccessaccounting_v1.0.0.cdxmlNot applicable7,44318-Jun-201314:55Not applicable
Ps_remoteaccessconfiguration_v1.0.cdxmlNot applicable2,81025-Jun-201302:22Not applicable
Ps_remoteaccessconnectionstatisticssummary_v1.0.0.cdxmlNot applicable3,11718-Jun-201314:55Not applicable
Ps_remoteaccessconnectionstatistics_v1.0.0.cdxmlNot applicable3,78603-Aug-201304:38Not applicable
Ps_remoteaccesshealth_v1.0.0.cdxmlNot applicable3,67218-Jun-201314:55Not applicable
Ps_remoteaccessinboxaccountingstore_v1.0.0.cdxmlNot applicable4,36718-Jun-201314:55Not applicable
Ps_remoteaccessloadbalancernode_v1.0.0.cdxmlNot applicable5,32918-Jun-201314:55Not applicable
Ps_remoteaccessloadbalancer_v1.0.0.cdxmlNot applicable8,91018-Jun-201314:55Not applicable
Ps_remoteaccessradius_v1.0.0.cdxmlNot applicable14,91018-Jun-201314:55Not applicable
Ps_remoteaccessroutingdomain_v1.0.cdxmlNot applicable23,30823-Jul-201321:19Not applicable
Ps_remoteaccessuseractivity_v1.0.0.cdxmlNot applicable5,54718-Jun-201314:55Not applicable
Ps_remoteaccess_v1.0.0.cdxmlNot applicable22,13025-Jun-201302:22Not applicable
Ps_routingprotocolpreference_v1.0.cdxmlNot applicable3,29818-Jun-201314:55Not applicable
Ps_vpnauthprotocol_v1.0.0.cdxmlNot applicable4,44218-Jun-201314:55Not applicable
Ps_vpnauthtype_v1.0.0.cdxmlNot applicable4,88918-Jun-201314:55Not applicable
Ps_vpnipaddressassignment_v1.0.0.cdxmlNot applicable5,01218-Jun-201314:55Not applicable
Ps_vpnipaddressrange_v1.0.0.cdxmlNot applicable4,93818-Jun-201314:55Not applicable
Ps_vpns2sinterfacestatistics_v1.0.0.cdxmlNot applicable4,60008-Jul-201318:37Not applicable
Ps_vpns2sinterface_v1.0.0.cdxmlNot applicable72,18525-Jun-201302:22Not applicable
Ps_vpnserveripsecconfiguration_v1.0.0.cdxmlNot applicable16,35718-Jun-201314:55Not applicable
Ps_vpnuser_v1.0.0.cdxmlNot applicable3,49118-Jun-201314:55Not applicable
Ramgmtpsprovider.dll6.3.9600.165214,350,97629-Jan-201400:38x64
Ramgmtpsprovider.format.ps1xmlNot applicable280,54803-Aug-201304:38Not applicable
Ramgmtpsprovider.mofNot applicable184,03003-Aug-201304:38Not applicable
Ramgmtpsprovider.types.ps1xmlNot applicable175,64525-Jun-201302:22Not applicable
Ramgmtpsprovider_uninstall.mofNot applicable14,50018-Jun-201314:55Not applicable
Remoteaccess.psd1Not applicable4,95918-Jun-201314:55Not applicable
Ps_bgpcustomroute_v1.0.cdxmlNot applicable4,39318-Jun-201312:28Not applicable
Ps_bgppeer_v1.0.cdxmlNot applicable16,58808-Jul-201318:37Not applicable
Ps_bgprouter_v1.0.cdxmlNot applicable9,10318-Jul-201315:53Not applicable
Ps_bgproute_v1.0.cdxmlNot applicable1,49618-Jun-201312:28Not applicable
Ps_bgproutingpolicyforpeer_v1.0.cdxmlNot applicable6,67618-Jun-201312:28Not applicable
Ps_bgproutingpolicy_v1.0.cdxmlNot applicable13,41818-Jun-201312:28Not applicable
Ps_bgpstatistics_v1.0.cdxmlNot applicable1,61518-Jun-201312:28Not applicable
Ps_daappserverconnection_v1.0.0.cdxmlNot applicable2,80518-Jun-201312:28Not applicable
Ps_daappserver_v1.0.0.cdxmlNot applicable10,04218-Jun-201312:28Not applicable
Ps_daclientdnsconfiguration_v1.0.0.cdxmlNot applicable8,44318-Jun-201312:28Not applicable
Ps_daclient_v1.0.0.cdxmlNot applicable13,14118-Jun-201312:28Not applicable
Ps_daentrypointdc_v1.0.0.cdxmlNot applicable6,23518-Jun-201312:28Not applicable
Ps_daentrypoint_v1.0.0.cdxmlNot applicable10,83318-Jun-201312:28Not applicable
Ps_damgmtserver_v1.0.0.cdxmlNot applicable6,14918-Jun-201312:28Not applicable
Ps_damultisite_v1.0.0.cdxmlNot applicable8,88018-Jun-201312:28Not applicable
Ps_danetworklocationserver_v1.0.0.cdxmlNot applicable6,34618-Jun-201312:28Not applicable
Ps_daotpauthentication_v1.0.0.cdxmlNot applicable9,82218-Jun-201312:28Not applicable
Ps_daserver_v1.0.0.cdxmlNot applicable12,50818-Jun-201312:28Not applicable
Ps_ipfilter_v1.0.cdxmlNot applicable10,94418-Jun-201312:28Not applicable
Ps_remoteaccessaccounting_v1.0.0.cdxmlNot applicable7,44318-Jun-201312:28Not applicable
Ps_remoteaccessconfiguration_v1.0.cdxmlNot applicable2,81025-Jun-201302:23Not applicable
Ps_remoteaccessconnectionstatisticssummary_v1.0.0.cdxmlNot applicable3,11718-Jun-201312:28Not applicable
Ps_remoteaccessconnectionstatistics_v1.0.0.cdxmlNot applicable3,78603-Aug-201304:38Not applicable
Ps_remoteaccesshealth_v1.0.0.cdxmlNot applicable3,67218-Jun-201312:28Not applicable
Ps_remoteaccessinboxaccountingstore_v1.0.0.cdxmlNot applicable4,36718-Jun-201312:28Not applicable
Ps_remoteaccessloadbalancernode_v1.0.0.cdxmlNot applicable5,32918-Jun-201312:28Not applicable
Ps_remoteaccessloadbalancer_v1.0.0.cdxmlNot applicable8,91018-Jun-201312:28Not applicable
Ps_remoteaccessradius_v1.0.0.cdxmlNot applicable14,91018-Jun-201312:28Not applicable
Ps_remoteaccessroutingdomain_v1.0.cdxmlNot applicable23,30823-Jul-201321:18Not applicable
Ps_remoteaccessuseractivity_v1.0.0.cdxmlNot applicable5,54718-Jun-201312:28Not applicable
Ps_remoteaccess_v1.0.0.cdxmlNot applicable22,13025-Jun-201302:23Not applicable
Ps_routingprotocolpreference_v1.0.cdxmlNot applicable3,29818-Jun-201312:28Not applicable
Ps_vpnauthprotocol_v1.0.0.cdxmlNot applicable4,44218-Jun-201312:28Not applicable
Ps_vpnauthtype_v1.0.0.cdxmlNot applicable4,88918-Jun-201312:28Not applicable
Ps_vpnipaddressassignment_v1.0.0.cdxmlNot applicable5,01218-Jun-201312:28Not applicable
Ps_vpnipaddressrange_v1.0.0.cdxmlNot applicable4,93818-Jun-201312:28Not applicable
Ps_vpns2sinterfacestatistics_v1.0.0.cdxmlNot applicable4,60008-Jul-201318:37Not applicable
Ps_vpns2sinterface_v1.0.0.cdxmlNot applicable72,18525-Jun-201302:23Not applicable
Ps_vpnserveripsecconfiguration_v1.0.0.cdxmlNot applicable16,35718-Jun-201312:28Not applicable
Ps_vpnuser_v1.0.0.cdxmlNot applicable3,49118-Jun-201312:28Not applicable
Ramgmtpsprovider.format.ps1xmlNot applicable280,54803-Aug-201304:38Not applicable
Ramgmtpsprovider.types.ps1xmlNot applicable175,64525-Jun-201302:23Not applicable
Remoteaccess.psd1Not applicable4,95918-Jun-201312:28Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows Server 2012 R2
Additional files for all supported x64-based versions of Windows Server 2012 R2
File propertyValue
File nameAmd64_1899d4225a172950b45e9c9b5b4f670a_31bf3856ad364e35_6.3.9600.16521_none_87959b3fe70bc287.manifest
File versionNot applicable
File size720
Date (UTC)29-Jan-2014
Time (UTC)15:34
PlatformNot applicable
File nameAmd64_648dc42c55cc47d6564600dd56d005df_31bf3856ad364e35_6.3.9600.16521_none_96bcf89fc4cf761e.manifest
File versionNot applicable
File size715
Date (UTC)29-Jan-2014
Time (UTC)15:34
PlatformNot applicable
File nameAmd64_9a41cbf905e9eb5da09637303115a541_31bf3856ad364e35_6.3.9600.16521_none_e8f98cbd7eaf7186.manifest
File versionNot applicable
File size1,068
Date (UTC)29-Jan-2014
Time (UTC)15:34
PlatformNot applicable
File nameAmd64_microsoft-windows-d..essservermanagement_31bf3856ad364e35_6.3.9600.16521_none_ec6e36795fcda61e.manifest
File versionNot applicable
File size4,284
Date (UTC)29-Jan-2014
Time (UTC)15:34
PlatformNot applicable
File nameAmd64_microsoft-windows-r..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.16521_none_f849ecace86c9d0d.manifest
File versionNot applicable
File size5,823
Date (UTC)29-Jan-2014
Time (UTC)09:55
PlatformNot applicable
File nameAmd64_microsoft-windows-ra-mgmt-wmiv2provider_31bf3856ad364e35_6.3.9600.16521_none_315c5592d1f0e005.manifest
File versionNot applicable
File size118,341
Date (UTC)29-Jan-2014
Time (UTC)09:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,067
Date (UTC)29-Jan-2014
Time (UTC)15:34
PlatformNot applicable
File nameWow64_microsoft-windows-ra-mgmt-wmiv2provider_31bf3856ad364e35_6.3.9600.16521_none_3bb0ffe50651a200.manifest
File versionNot applicable
File size115,095
Date (UTC)29-Jan-2014
Time (UTC)07:58
PlatformNot applicable

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References

See the terminology Microsoft uses to describe software updates for more information.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2929930
Revision : 1
Created on : 1/7/2017
Published on : 3/12/2014
Exists online : False
Views : 249