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You cannot use Microsoft Dynamics AX 2012 R3 Management Pack for MSCOM in Microsoft Dynamics AX 2012 R2 and earlier versions

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

When you deploy Microsoft Dynamics AX 2012 Management Pack version 6.3.158.0 for Microsoft System Center Operations Manager, some monitors may work incorrectly if you are running Microsoft Dynamics AX 2012, AX 2012 Feature Pack, or AX 2012 R2. You may experience one of the following issues:
  • Batch job duration may be calculated incorrectly, which causes false positive monitor results.
  • Access to Microsoft SQL Server 2012 through the Windows Management Interface (WMI) API may fail.
  • Compatibility level of the Microsoft Dynamics AX database may be detected incorrectly with Microsoft SQL Server 2012.
  • Access to model tables may fail when there is a Microsoft Dynamics AX model database (Microsoft Dynamics AX 2012 R2).

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Cause

These issues occur because the Windows PowerShell scripts that are part of Microsoft Dynamics AX 2012 R2 and earlier versions have to be updated to work with Management Pack version 6.3.158.0.

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Resolution

You have to install Management Pack version 6.3.158.0 and this hotfix to resolve these issues.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must install the Microsoft Dynamics AX 2012 Management Pack version 6.3.158.0 for Microsoft System Center Operations Manager to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics AX 2012
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28008-Nov-201103:37x86
Axupdate.exeNot applicable60,26408-Nov-201103:37x86
Clientoba32.mspNot applicable31,813,63225-Apr-201412:14Not applicable
Clientoba64.mspNot applicable32,034,81625-Apr-201412:15Not applicable
Components32.mspNot applicable25,120,76825-Apr-201412:14Not applicable
Components64.mspNot applicable42,717,18425-Apr-201412:15Not applicable
Helpserver64.mspNot applicable1,048,57625-Apr-201412:14Not applicable
Objectserver32.mspNot applicable14,647,29625-Apr-201412:14Not applicable
Objectserver64.mspNot applicable16,609,28025-Apr-201412:15Not applicable
Retaildatabaseutility.mspNot applicable520,19225-Apr-201412:14Not applicable
Retailheadquarters32.mspNot applicable847,87225-Apr-201412:14Not applicable
Retailheadquarters64.mspNot applicable847,87225-Apr-201412:14Not applicable
Retailpos.mspNot applicable3,670,01625-Apr-201412:15Not applicable
Retailposplugins.mspNot applicable438,27225-Apr-201412:14Not applicable
Retailstoreconnect32.mspNot applicable774,14425-Apr-201412:14Not applicable
Retailstoreconnect64.mspNot applicable1,064,96025-Apr-201412:14Not applicable
Retailtransactionservice.mspNot applicable147,45625-Apr-201412:14Not applicable
Setupsupport32.mspNot applicable12,009,47225-Apr-201412:14Not applicable
Setupsupport64.mspNot applicable19,312,64025-Apr-201412:14Not applicable
Traceparser.mspNot applicable438,27225-Apr-201412:14Not applicable
Axsetupsp.exe6.0.1108.66431,698,48016-Mar-201401:32x86
Axutillib.dll6.0.1108.806821,48023-May-201209:09x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75216-Jun-201104:37x86
Axsetupsp.resources.dll6.0.1108.6634502,46416-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634490,17616-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634494,27216-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634494,27216-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634486,08016-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634494,27216-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634490,17616-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634490,17616-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634486,08016-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634490,17616-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634486,08016-Mar-201401:32x86
Axsetupsp.resources.dll6.0.1108.6634535,23216-Mar-201401:32x86
Microsoft Dynamics AX 2012 R2
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable62,14419-Dec-201316:51x86
Axupdate.exeNot applicable61,61619-Dec-201316:51x86
Clientoba32.mspNot applicable37,994,49617-Apr-201423:05Not applicable
Clientoba64.mspNot applicable38,166,52817-Apr-201423:05Not applicable
Commercedataexchangereal-timeservice.mspNot applicable159,74417-Apr-201423:05Not applicable
Commercedataexchangesynchservice32.mspNot applicable196,60817-Apr-201423:05Not applicable
Commercedataexchangesynchservice64.mspNot applicable196,60817-Apr-201423:05Not applicable
Components32.mspNot applicable25,333,76017-Apr-201423:05Not applicable
Components64.mspNot applicable43,298,81617-Apr-201423:05Not applicable
Dixf_service_x64.mspNot applicable241,66417-Apr-201423:05Not applicable
Dixf_service_x86.mspNot applicable241,66417-Apr-201423:05Not applicable
Objectserver32.mspNot applicable16,343,04017-Apr-201423:05Not applicable
Objectserver64.mspNot applicable24,371,20017-Apr-201423:05Not applicable
Retaildatabaseutility.mspNot applicable667,64817-Apr-201423:05Not applicable
Retailheadquarters32.mspNot applicable3,076,09617-Apr-201423:05Not applicable
Retailheadquarters64.mspNot applicable3,076,09617-Apr-201423:05Not applicable
Retailonlinechannel.mspNot applicable2,756,60817-Apr-201423:05Not applicable
Retailpos.mspNot applicable7,557,12017-Apr-201423:05Not applicable
Retailposplugins.mspNot applicable48,906,24017-Apr-201423:05Not applicable
Setupsupport32.mspNot applicable7,610,36817-Apr-201423:05Not applicable
Setupsupport64.mspNot applicable15,093,76017-Apr-201423:05Not applicable
Axsetupsp.exe6.2.1000.53691,878,70419-Dec-201316:51x86
Axsetupsplib.dll6.2.1000.536979,54419-Dec-201316:51x86
Axsetupui.exe6.2.1000.5369211,63219-Dec-201316:51x86
Axutillib.dll6.2.120.0929,96817-Apr-201423:22x86
Microsoft.dynamics.servicing.operations.dll6.2.1000.317441,71219-Dec-201316:51x86
Axsetupsp.resources.dll6.2.147.8303387,77617-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303371,39217-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303383,68017-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303395,96817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303387,77617-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303379,58417-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303395,96817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303375,48817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303416,44817-Apr-201423:22x86
Axsetupsp.resources.dll6.2.147.8303371,39217-Apr-201423:22x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbsurveynew, kbexpertiseinter, kbmbspartner, kbmbsmigrate, kbfix, kbautohotfix, kbqfe, kb, kbnomt, kbrapidpub, kbhotfixserver

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Article Info
Article ID : 2928714
Revision : 3
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 77