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Wmiprvse.exe freezes in Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Windows Management Instrumentation (WMI) client applications (such as Citrix XenApp 6) freeze in Windows 7 Service Pack 1 (SP1) or in Windows Server 2008 R2 SP1.

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Cause

This issue occurs because WMI client requests are blocked in the Wmiprvse.exe process. The Wmiprvse.exe process encounters a deadlock situation when the Netcfgx.dll file calls the registry APIs in the initialization routine.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information note
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760 1.22 xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately  in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Netcfgx.dll6.1.7601.22586403,96831-Jan-201402:02x86
Nci.dll6.1.7601.2258678,33631-Jan-201402:02x86
Nci.mofNot applicable1,25910-Jun-200921:29Not applicable
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netcfgx.dll6.1.7601.22586517,63231-Jan-201402:42x64
Nci.dll6.1.7601.2258689,60031-Jan-201402:42x64
Nci.mofNot applicable1,25910-Jun-200920:47Not applicable
Netcfgx.dll6.1.7601.22586403,96831-Jan-201402:02x86
Nci.dll6.1.7601.2258678,33631-Jan-201402:02x86
Nci.mofNot applicable1,25910-Jun-200921:29Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netcfgx.dll6.1.7601.225861,039,87231-Jan-201401:48IA-64
Nci.dll6.1.7601.22586182,78431-Jan-201401:48IA-64
Nci.mofNot applicable1,25910-Jun-200920:52Not applicable
Netcfgx.dll6.1.7601.22586403,96831-Jan-201402:02x86
Nci.dll6.1.7601.2258678,33631-Jan-201402:02x86
Nci.mofNot applicable1,25910-Jun-200921:29Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,138
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameX86_394176dd7a11de4b92f5da710b49fc0c_31bf3856ad364e35_6.1.7601.22586_none_320aafbc1230a938.manifest
File versionNot applicable
File size710
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameX86_de28448b0b709a780304681f7531922f_31bf3856ad364e35_6.1.7601.22586_none_94ecf6e430c83e49.manifest
File versionNot applicable
File size702
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameX86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest
File versionNot applicable
File size10,585
Date (UTC)31-Jan-2014
Time (UTC)02:33
PlatformNot applicable
File nameX86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest
File versionNot applicable
File size4,959
Date (UTC)31-Jan-2014
Time (UTC)02:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File propertyValue
File nameAmd64_66a1769e55258e9b20e9372afeca55e3_31bf3856ad364e35_6.1.7601.22586_none_bd835359527ef245.manifest
File versionNot applicable
File size1,052
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameAmd64_7b5417f56c1406e8a340618ecb73ac19_31bf3856ad364e35_6.1.7601.22586_none_db6f47b259ca6552.manifest
File versionNot applicable
File size706
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameAmd64_9ca296f48fdfde32c75bf56f2c8cb03b_31bf3856ad364e35_6.1.7601.22586_none_12faa36509c2650c.manifest
File versionNot applicable
File size1,068
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameAmd64_f3397e6abd9c08b98b2a39fe3a4f55a0_31bf3856ad364e35_6.1.7601.22586_none_fd3c332f34f0fd21.manifest
File versionNot applicable
File size714
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_9c7ac210557c0358.manifest
File versionNot applicable
File size10,591
Date (UTC)31-Jan-2014
Time (UTC)03:11
PlatformNot applicable
File nameAmd64_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_558828c22d270d23.manifest
File versionNot applicable
File size4,963
Date (UTC)31-Jan-2014
Time (UTC)03:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,352
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameX86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest
File versionNot applicable
File size10,585
Date (UTC)31-Jan-2014
Time (UTC)02:33
PlatformNot applicable
File nameX86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest
File versionNot applicable
File size4,959
Date (UTC)31-Jan-2014
Time (UTC)02:35
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_23c6a605c72f4776767e4741fe7a3b16_31bf3856ad364e35_6.1.7601.22586_none_dfcab3a7a927b401.manifest
File versionNot applicable
File size1,050
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameIa64_5eb607aa7b0ec3e8dee47cd817cf6de0_31bf3856ad364e35_6.1.7601.22586_none_818c9ba70e38e141.manifest
File versionNot applicable
File size1,066
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameIa64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405dca829d1c9b1e.manifest
File versionNot applicable
File size10,588
Date (UTC)31-Jan-2014
Time (UTC)02:19
PlatformNot applicable
File nameIa64_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f96b313474c7a4e9.manifest
File versionNot applicable
File size4,961
Date (UTC)31-Jan-2014
Time (UTC)02:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,447
Date (UTC)31-Jan-2014
Time (UTC)06:23
PlatformNot applicable
File nameX86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest
File versionNot applicable
File size10,585
Date (UTC)31-Jan-2014
Time (UTC)02:33
PlatformNot applicable
File nameX86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest
File versionNot applicable
File size4,959
Date (UTC)31-Jan-2014
Time (UTC)02:35
PlatformNot applicable
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2928496
Revision : 1
Created on : 1/7/2017
Published on : 3/11/2014
Exists online : False
Views : 177