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Slow performance when restarting a COM+ application in Windows


View products that this article applies to.

Symptoms

Assume that you are using a COM+ application in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. If the number of queued transactions is high in the COM+ application, the performance becomes very slow when restarting the application.

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Cause

This issue occurs because of a convoy scenario.

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Resolution

To resolve this issue for Windows 8.1 or Windows Server 2012 R2, install update rollup 2919355. For more information about how to obtain update rollup 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
To resolve this issue for Windows 7 SP1 or Windows Server 2008 SP1, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Conhost.exe6.1.7601.22580271,36024-Jan-201401:55x86
Kernel32.dll6.1.7601.22580868,35224-Jan-201401:55x86
Kernelbase.dll6.1.7601.22580293,88824-Jan-201401:55x86
Api-ms-win-core-console-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-datetime-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-debug-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-delayload-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-errorhandling-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-fibers-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-file-l1-1-0.dll6.1.7601.225805,12024-Jan-201401:52x86
Api-ms-win-core-handle-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-heap-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-interlocked-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-io-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-libraryloader-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-localization-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-localregistry-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-memory-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-misc-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-namedpipe-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processenvironment-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processthreads-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:52x86
Api-ms-win-core-profile-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-rtlsupport-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-string-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-synch-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-sysinfo-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-threadpool-l1-1-0.dll6.1.7601.225804,60824-Jan-201400:51x86
Api-ms-win-core-util-l1-1-0.dll6.1.7601.225803,07224-Jan-201400:51x86
Api-ms-win-core-xstate-l1-1-0.dll6.1.7601.225803,58424-Jan-201400:51x86
Api-ms-win-security-base-l1-1-0.dll6.1.7601.225806,14424-Jan-201400:51x86
Winsrv.dll6.1.7601.22580171,00824-Jan-201401:56x86
For all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
File nameFile versionFile sizeDateTimePlatform
Conhost.exe6.1.7601.22580338,43224-Jan-201402:33x64
Kernel32.dll6.1.7601.225801,164,28824-Jan-201402:34x64
Kernelbase.dll6.1.7601.22580422,91224-Jan-201402:34x64
Api-ms-win-core-console-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-datetime-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-debug-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-delayload-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-errorhandling-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-fibers-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-file-l1-1-0.dll6.1.7601.225805,12024-Jan-201402:29x64
Api-ms-win-core-handle-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-heap-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-interlocked-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-io-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-libraryloader-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-localization-l1-1-0.dll6.1.7601.225804,09624-Jan-201402:29x64
Api-ms-win-core-localregistry-l1-1-0.dll6.1.7601.225804,09624-Jan-201402:29x64
Api-ms-win-core-memory-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-misc-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-namedpipe-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-processenvironment-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-processthreads-l1-1-0.dll6.1.7601.225804,60824-Jan-201402:29x64
Api-ms-win-core-profile-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-rtlsupport-l1-1-0.dll6.1.7601.225803,58424-Jan-201402:29x64
Api-ms-win-core-string-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-synch-l1-1-0.dll6.1.7601.225804,09624-Jan-201402:29x64
Api-ms-win-core-sysinfo-l1-1-0.dll6.1.7601.225804,09624-Jan-201402:29x64
Api-ms-win-core-threadpool-l1-1-0.dll6.1.7601.225804,60824-Jan-201402:29x64
Api-ms-win-core-util-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-core-xstate-l1-1-0.dll6.1.7601.225803,07224-Jan-201402:29x64
Api-ms-win-security-base-l1-1-0.dll6.1.7601.225806,14424-Jan-201402:29x64
Winsrv.dll6.1.7601.22580215,55224-Jan-201402:34x64
Ntvdm64.dll6.1.7601.2258016,38424-Jan-201402:34x64
Wow64.dll6.1.7601.22580243,71224-Jan-201402:35x64
Wow64cpu.dll6.1.7601.2258013,31224-Jan-201402:35x64
Wow64win.dll6.1.7601.22580362,49624-Jan-201402:35x64
Kernel32.dll6.1.7601.225801,114,11224-Jan-201401:54x86
Kernelbase.dll6.1.7601.22580275,45624-Jan-201401:54x86
Acwow64.dll6.1.7601.2258044,03224-Jan-201401:55x86
Instnm.exe6.1.7601.225807,68024-Jan-201400:54x86
Ntvdm64.dll6.1.7601.2258014,33624-Jan-201401:55x86
Setup16.exe3.1.0.191825,60024-Jan-201401:55x86
User.exe6.1.7601.225802,04824-Jan-201400:54x86
Wow32.dll6.1.7601.225805,12024-Jan-201401:54x86
Api-ms-win-core-console-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-datetime-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-debug-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-delayload-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-errorhandling-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-fibers-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-file-l1-1-0.dll6.1.7601.225805,12024-Jan-201401:52x86
Api-ms-win-core-handle-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-heap-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-interlocked-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-io-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-libraryloader-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-localization-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-localregistry-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-memory-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-misc-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-namedpipe-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processenvironment-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processthreads-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:52x86
Api-ms-win-core-profile-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-rtlsupport-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-string-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-synch-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-sysinfo-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-threadpool-l1-1-0.dll6.1.7601.225804,60824-Jan-201400:51x86
Api-ms-win-core-util-l1-1-0.dll6.1.7601.225803,07224-Jan-201400:51x86
Api-ms-win-core-xstate-l1-1-0.dll6.1.7601.225803,58424-Jan-201400:51x86
Api-ms-win-security-base-l1-1-0.dll6.1.7601.225806,14424-Jan-201400:51x86
For all supported IA64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Conhost.exe6.1.7601.22580748,54424-Jan-201401:55IA-64
Kernel32.dll6.1.7601.225802,138,62424-Jan-201401:56IA-64
Kernelbase.dll6.1.7601.22580730,62424-Jan-201401:56IA-64
Api-ms-win-core-console-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-datetime-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-debug-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-delayload-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-errorhandling-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-fibers-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-file-l1-1-0.dll6.1.7601.225805,12024-Jan-201401:50IA-64
Api-ms-win-core-handle-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-heap-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-interlocked-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-io-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-libraryloader-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-localization-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:50IA-64
Api-ms-win-core-localregistry-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:50IA-64
Api-ms-win-core-memory-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-misc-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:50IA-64
Api-ms-win-core-namedpipe-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-processenvironment-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-processthreads-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:50IA-64
Api-ms-win-core-profile-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-rtlsupport-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-core-string-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-synch-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:50IA-64
Api-ms-win-core-sysinfo-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:50IA-64
Api-ms-win-core-threadpool-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:50IA-64
Api-ms-win-core-util-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:50IA-64
Api-ms-win-core-xstate-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:50IA-64
Api-ms-win-security-base-l1-1-0.dll6.1.7601.225806,14424-Jan-201401:50IA-64
Winsrv.dll6.1.7601.22580341,50424-Jan-201401:56IA-64
Ia32exec.bin6.8.6808.08,781,82409-Jul-201306:51Not applicable
Ntvdm64.dll6.1.7601.2258027,64824-Jan-201401:56IA-64
Wow64.dll6.1.7601.22580582,14424-Jan-201401:56IA-64
Wow64cpu.dll6.1.7601.2258037,37624-Jan-201401:56IA-64
Wow64win.dll6.1.7601.22580717,31224-Jan-201401:56IA-64
Wowia32x.dll6.8.6807.088,57624-Jan-201401:56IA-64
Kernel32.dll6.1.7601.225801,114,11224-Jan-201401:54x86
Kernelbase.dll6.1.7601.22580275,45624-Jan-201401:54x86
Acwow64.dll6.1.7601.2258044,03224-Jan-201401:55x86
Instnm.exe6.1.7601.225807,68024-Jan-201400:54x86
Ntvdm64.dll6.1.7601.2258014,33624-Jan-201401:55x86
Setup16.exe3.1.0.191825,60024-Jan-201401:55x86
User.exe6.1.7601.225802,04824-Jan-201400:54x86
Wow32.dll6.1.7601.225805,12024-Jan-201401:54x86
Api-ms-win-core-console-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-datetime-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-debug-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-delayload-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-errorhandling-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-fibers-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-file-l1-1-0.dll6.1.7601.225805,12024-Jan-201401:52x86
Api-ms-win-core-handle-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-heap-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-interlocked-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-io-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-libraryloader-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-localization-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-localregistry-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-memory-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-misc-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-namedpipe-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processenvironment-l1-1-0.dll6.1.7601.225803,58424-Jan-201401:52x86
Api-ms-win-core-processthreads-l1-1-0.dll6.1.7601.225804,60824-Jan-201401:52x86
Api-ms-win-core-profile-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-rtlsupport-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-string-l1-1-0.dll6.1.7601.225803,07224-Jan-201401:52x86
Api-ms-win-core-synch-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-sysinfo-l1-1-0.dll6.1.7601.225804,09624-Jan-201401:52x86
Api-ms-win-core-threadpool-l1-1-0.dll6.1.7601.225804,60824-Jan-201400:51x86
Api-ms-win-core-util-l1-1-0.dll6.1.7601.225803,07224-Jan-201400:51x86
Api-ms-win-core-xstate-l1-1-0.dll6.1.7601.225803,58424-Jan-201400:51x86
Api-ms-win-security-base-l1-1-0.dll6.1.7601.225806,14424-Jan-201400:51x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2928134
Revision : 1
Created on : 1/7/2017
Published on : 4/9/2014
Exists online : False
Views : 155