Exchange 2000 Server and Exchange Server 2003 setup and installation top support issues

This article provides a list of articles and other documents that address the top support issues for Exchange 2000 Server and Exchange Server 2003 setup and installation.

Note This article does not provide a complete list of all of the support issues for setup. This article provides some references to potentially useful documentation about installation support and troubleshooting.

Removing sole Exchange server leaves objects in Active Directory

If the sole Exchange server is removed from the Active Directory forest without using the installation wizard, or if a previous installation attempt was abandoned, entries from those installations exist in the Active Directory. The entries from those previous installations may prevent future successful installations of Exchange in the same forest. The following Microsoft Knowledge Base articles describe how to remove orphaned Exchange organizational objects from the original forestprep procedure from Active Directory, so that you can reinstall the first Exchange server into the forest: If you are not using an Active Directory Connector (ADC), use the procedure in the following Knowledge Base article instead: NOTE: Use the procedures in the preceding articles with caution. If you use the procedures in the preceding articles after you successfully install Exchange, all of the existing Exchange servers no longer function properly.

Exchange Server 5.5 LDAP port must change when installed on a Windows domain controller

If Exchange Server 5.5 is installed on an Windows domain controller, the following Setup actions do not work if the Lightweight Directory Access Protocol (LDAP) port for the Exchange Server 5.5 directory service is not changed:

• Adding a new Exchange 2000 server to the same site that the Exchange Server 5.5 computer belongs to.
• Upgrading the Exchange Server 5.5 computer that resides on the Microsoft Windows 2000 domain controller.

You need to reconfigure Exchange Server 5.5 to use another port because Active Directory already occupies Transmission Control Protocol (TCP) port 389. Because the Exchange installation wizard expects the Exchange Server 5.5 computer's LDAP port to be available, you need to reconfigure Exchange Server 5.5. For more information about how to reconfigure Exchange Server 5.5, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Failed upgrade from Exchange Server 5.5

If you upgraded an Exchange Server 5.5 computer, but the upgrade stopped working during the installation wizard, and the installation wizard cannot successfully re-install or completely remove Exchange 2000 Server or Exchange Server 2003, you need to roll back the Exchange 2000 Server or Exchange Server 2003 installation so that you can run Exchange setup again. For more information about how to roll back setup to Exchange Server 5.5, click the following article number to view the article in the Microsoft Knowledge Base:

Insufficient permissions

When you attempt to add a computer that is running Exchange 2000 Server to an existing Exchange Server 5.5 site, you may receive the following error message: This issue can occur if the Exchange 2000 Server installation account on the Exchange Server 5.5 computer does not have the correct permissions. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Domain Name System (DNS) issues

If Domain Name System (DNS) settings on a domain controller or member server are not correctly configured, a variety of failures may occur during Exchange setup. Even if you can successfully ping by name, this does not guarantee that DNS resolution is working properly. Refer to the following Knowledge Base articles for additional information about running the Nltest and Netdiag support utilities:

Domainprep changes have not replicated throughout domain

If you have performed domain preparation and given ample time for replication, Setup still may not work, and the following error message may be displayed: Either a custom security policy has removed the domain controller privileges that were assigned by the domainprep procedure, or site replication has been scheduled to replicate at a later time. To determine which domain controller does not have the necessary rights, use the Policytest utility. For more information about using the Policytest utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Forestprep or Domainprep have not completed successfully

When you upgrade Exchange Server 5.5 to Exchange 2000 Server or Exchange Server 2003 for the first time, you may receive the following error message:

Insufficient Active Directory permissions

You may receive the following error message even after you ensure that Active Directory has replicated the most recent changes to all of the domain controllers: A lack of Active Directory permissions with the account that you used to log on may cause this error message. For more information about the cause and resolution of this issue, click the following article number to view the article in the Microsoft Knowledge Base: For more information about another similar permissions issue, click the following article number to view the article in the Microsoft Knowledge Base:

Missing Active Directory Connections container

If the Active Directory Connections container has been removed, Exchange setup may stop. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Installing first Exchange server as clustered server

If the first Exchange 2000 Server or Exchange Server 2003 installation into an Exchange Server 5.5 site is a Windows clustered server, the installation of Exchange 2000 Server or Exchange Server 2003 may proceed, but that server will not be able to replicate configuration information with the Exchange Server 5.5 computers. This is because the Site Replication Service (SRS) is not a clusterable component and is not supported on clustered servers. Because the SRS is enabled automatically on the first non-clustered Exchange 2000 Server or Exchange Server 2003 computer in a mixed-mode administrative group or site, you must first uninstall the Exchange 2000 Server or Exchange Server 2003 cluster, install a non-clustered Exchange 2000 Server or Exchange Server 2003 computer in the Exchange Server 5.5 site, and then re-install the Exchange cluster.

The SRS replicates configuration information between Exchange Server 5.5 and Active Directory and works in conjunction with the Active Directory Connector (ADC). For more details about the SRS, see Chapter 16 of the Exchange 2000 Server Deployment Guide. This guide is in the Docs folder on the Exchange 2000 Server installation CD-ROM. For more information on installing Exchange on a Windows cluster, click the following article number to view the article in the Microsoft Knowledge Base:

Removing Exchange Server 5.5 after you upgrade to a newer version

After you upgrade your organization to Exchange 2000 Server or to Exchange Server 2003, you should know about the following issues before you remove the Exchange Server 5.5 computers. For more information about removing the first Exchange server in a site, click the following article number to view the article in the Microsoft Knowledge Base: For more information on removing the last Exchange Server 5.5 computer in an administrative group, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Converting from mixed mode to native mode

For more information on preparing to convert your Exchange organization from mixed mode to native mode, click the following article number to view the article in the Microsoft Knowledge Base:

Upgrading from evaluation or trial editions of Exchange

For more information on upgrading from evaluation editions of Exchange 2000 Server or Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base: