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0x3B Stop error on Windows 8.1 or Windows Server 2012 R2-based touch devices

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Symptoms

Assume that you use the right mouse button as the primary mouse button, and that you have enabled the Use numeric keypad to move mouse around the screen option. When you press some keys on a Windows 8.1 or Windows Server 2012 R2-based touch device, you may receive a Stop error message that resembles the following: 
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
Notes
  • The Stop error 0x0000003B describes a SYSTEM_SERVICE_EXCEPTION issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000003B" errors are caused by this issue.

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Cause

This issue occurs because win32k.sys does not support new touch screen devices correctly.

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Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2927067
Revision : 1
Created on : 1/7/2017
Published on : 4/8/2014
Exists online : False
Views : 156