Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. 0x3B Stop error on Windows 8.1 or Windows Server 2012 R2-based touch devices

0x3B Stop error on Windows 8.1 or Windows Server 2012 R2-based touch devices

View products that this article applies to.

Symptoms

Assume that you use the right mouse button as the primary mouse button, and that you have enabled the Use numeric keypad to move mouse around the screen option. When you press some keys on a Windows 8.1 or Windows Server 2012 R2-based touch device, you may receive a Stop error message that resembles the following: 
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
Notes
  • The Stop error 0x0000003B describes a SYSTEM_SERVICE_EXCEPTION issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000003B" errors are caused by this issue.

↑ Back to the top

Cause

This issue occurs because win32k.sys does not support new touch screen devices correctly.

↑ Back to the top

Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top

Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

↑ Back to the top

Article Info
Article ID : 2927067
Revision : 1
Created on : 1/7/2017
Published on : 4/8/2014
Exists online : False
Views : 269