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Web browser control hosting application may lose session information unexpectedly

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You start an application that hosts the Web browser control and make sure that no Internet Explorer process has already started.
  • You browse some web page content that requires forms-based authentication.
  • You open Internet Explorer 10 or Internet Explorer 11 and browse to any website.
  • You go back to the Web browser control hosting application.
In this situation, you are prompted for credentials in order to access the necessary information.

Note This issue does not occur if Internet Explorer is started before the Web browser control hosting application even if Internet Explorer is closed at some point.

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Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspx
Note This update was first included in security update 2909921.

For more information about security update 2909921, click the following article number to view the article in the Microsoft Knowledge Base:
2909921 MS14-010: Cumulative security update for Internet Explorer: February 11, 2014

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Workaround

To work around this issue, you can start Internet Explorer before Web browser control hosting applications.

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More Information

An example of an application or component that hosts the Web browser control is the Microsoft Dynamics CRM add-in for Microsoft Outlook.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbexpertiseadvanced, kbfix, kbsurveynew, kb

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Article Info
Article ID : 2926827
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2014
Exists online : False
Views : 273