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Print jobs are lost or an application crashes in Microsoft Enterprise Desktop Virtualization 2.0 in Windows

View products that this article applies to.

Symptoms

Issue 1

Consider the following scenario:
  • You have a Windows Server 2012 R2-based, Windows Server 2012-based, or Windows Server 2008 R2-based server that is running Remote Desktop Services.
  • You have a client that is running Windows 8.1, Windows 8, or Windows 7.
  • You install an XPS-based printer driver to print to a local XPS printer on the Windows 8.1, Windows 8, or Windows 7 client.
  • You disable the Remote Desktop Easy Print Group Policy setting on the Remote Desktop Services server, and then you install the XPS-based printer driver.
  • You redirect printing to the local XPS printer on the client.
  • You connect to the Remote Desktop Services server that uses the redirected printer, and you confirm that the redirected printer on the server is using the XPS-based printer driver instead of the Remote Desktop Easy Print printer driver.
  • You try to print a job.

In this scenario, the print job is lost, and nothing is printed.

Issue 2

When you run an application in Microsoft Enterprise Desktop Virtualization (MED-V) 2.0 in Windows 7, the application crashes.

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Cause

This problem occurs because the data that is sent from the server that is running Remote Desktop Services to the client is unexpectedly discarded.

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Resolution

To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update 2919355.

To resolve this issue in Windows 8 or Windows Server 2012, install update rollup 2928678, or install the hotfix that is described in this article.

To resolve these issues in Windows 7, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014


Update information for Windows 8 and Windows Server 2012

For more information about how to obtain update rollup 2928678, click the following article number to go to the article in the Microsoft Knowledge Base:
2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8, Windows Server 2012, or Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.2.9200.16384269,31226-Jul-201203:17x86
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.167945,092,35211-Jan-201405:06x86
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638437,37626-Jul-201203:20x86
Aaclient.dll6.2.9200.16384269,31226-Jul-201203:17x86
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.209135,092,35211-Jan-201405:08x86
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638437,37626-Jul-201203:20x86
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.2.9200.16384322,56026-Jul-201203:04x64
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.167945,979,64811-Jan-201406:48x64
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638444,54426-Jul-201203:07x64
Aaclient.dll6.2.9200.16384322,56026-Jul-201203:04x64
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.209135,979,13611-Jan-201405:25x64
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638444,54426-Jul-201203:07x64
Aaclient.dll6.2.9200.16384269,31226-Jul-201203:17x86
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.167945,092,35211-Jan-201405:06x86
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638437,37626-Jul-201203:20x86
Aaclient.dll6.2.9200.16384269,31226-Jul-201203:17x86
Aaclient.mofNot applicable1,26102-Jun-201214:30Not applicable
Mstscax.dll6.2.9200.209135,092,35211-Jan-201405:08x86
Mstscax.mofNot applicable2,05502-Jun-201214:31Not applicable
Tsgqec.dll6.2.9200.1638437,37626-Jul-201203:20x86
For all supported ARM-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.2.9200.16465246,27227-Nov-201203:23Not applicable
Aaclient.mofNot applicable1,26106-Jul-201220:07Not applicable
Mstscax.dll6.2.9200.167944,583,42411-Jan-201404:23Not applicable
Mstscax.mofNot applicable2,05506-Jul-201220:11Not applicable
Tsgqec.dll6.2.9200.1646535,84027-Nov-201203:24Not applicable

Windows 7 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.170565,699,07228-Mar-201411:10x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415856,06428-Mar-201411:10x86
Tsgqec.dll6.3.9600.1641553,24828-Mar-201411:10x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.170566,580,22428-Mar-201411:28x64
Mstscax.mofNot applicable2,05526-Nov-201322:49Not applicable
Rdvidcrl.dll6.3.9600.164151,057,79228-Mar-201411:28x64
Tsgqec.dll6.3.9600.1641562,97628-Mar-201411:28x64
Mstscax.dll6.3.9600.170565,699,07228-Mar-201411:10x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415856,06428-Mar-201411:10x86
Tsgqec.dll6.3.9600.1641553,24828-Mar-201411:10x86
Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_5a936156213fa28f9c2c2aba9922fa37_31bf3856ad364e35_6.2.9200.20913_none_d4f47e77a443b980.manifest
File versionNot applicable
File size722
Date (UTC)11-Jan-2014
Time (UTC)15:09
PlatformNot applicable
File nameX86_ba05d712dd6cd73db3ce64ee7de574f9_31bf3856ad364e35_6.2.9200.16794_none_176d571b78d3b796.manifest
File versionNot applicable
File size722
Date (UTC)11-Jan-2014
Time (UTC)15:09
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16794_none_2c8e4b4997170bcb.manifest
File versionNot applicable
File size137,760
Date (UTC)11-Jan-2014
Time (UTC)15:09
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.20913_none_2d6d6910aff4afdd.manifest
File versionNot applicable
File size137,760
Date (UTC)11-Jan-2014
Time (UTC)15:09
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
File nameAmd64_6e367e6fccb372d3f69a33e4ff15c569_31bf3856ad364e35_6.2.9200.16794_none_41d4be9943a99084.manifest
File versionNot applicable
File size1,092
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
File nameAmd64_9d58c23539850e6466310b0ec98d1aeb_31bf3856ad364e35_6.2.9200.20913_none_ddb483f260557a60.manifest
File versionNot applicable
File size1,092
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16794_none_88ace6cd4f747d01.manifest
File versionNot applicable
File size137,766
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.20913_none_898c049468522113.manifest
File versionNot applicable
File size137,766
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16794_none_2c8e4b4997170bcb.manifest
File versionNot applicable
File size137,760
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.20913_none_2d6d6910aff4afdd.manifest
File versionNot applicable
File size137,760
Date (UTC)11-Jan-2014
Time (UTC)15:11
PlatformNot applicable
Additional files for all supported ARM-based versions of Windows 8
File nameArm_1c74a81baf24470b372e78baba02b4d8_31bf3856ad364e35_6.2.9200.16794_none_b8b7cfc1641c79bc.manifest
File versionNot applicable
File size722
Date (UTC)11-Jan-2014
Time (UTC)15:08
PlatformNot applicable
File nameArm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16794_none_2c90bda197142a91.manifest
File versionNot applicable
File size137,760
Date (UTC)11-Jan-2014
Time (UTC)15:08
PlatformNot applicable

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_d6c98ab2ccc466e12ffcf48c720a0e07_31bf3856ad364e35_7.2.7601.22641_none_46cff2a6a3453f4b.manifest
File versionNot applicable
File size722
Date (UTC)28-Mar-2014
Time (UTC)16:07
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22641_none_ebfad09366d512b1.manifest
File versionNot applicable
File size158,248
Date (UTC)28-Mar-2014
Time (UTC)11:56
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File propertyValue
File nameAmd64_1c20e9166e4e4333d15b5e48b2ae1556_31bf3856ad364e35_7.2.7601.22641_none_75611ccbbb734df0.manifest
File versionNot applicable
File size1,092
Date (UTC)28-Mar-2014
Time (UTC)16:07
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22641_none_48196c171f3283e7.manifest
File versionNot applicable
File size158,254
Date (UTC)28-Mar-2014
Time (UTC)12:00
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22641_none_ebfad09366d512b1.manifest
File versionNot applicable
File size158,248
Date (UTC)28-Mar-2014
Time (UTC)11:56
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2925429
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 269