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Resource Monitor (Perfmon /res) crashes in Windows 7 and in Windows Server 2008 R2

View products that this article applies to.

Symptoms

If you use Windows Task Manager or the Perfmon /res command to start Resource Monitor on a computer that is running Windows 7 or Windows Server 2008 R2, the Perfmon.exe process crashes. Additionally, you receive an error message that resembles the following:

Faulting application name: perfmon.exe, version: 6.1.7601.17514, time stamp: 0x4ce7972c
Faulting module name: wdc.dll, version: 6.1.7601.21854, time stamp: 0x4eb38833
Exception code: 0xc0000005
Fault offset: 0x0000000000061a1c
Faulting process id: 0x548
Faulting application start time: 0x01ceb90f1d977b61
Faulting application path: C:\Windows\System32\perfmon.exe
Faulting module path: C:\Windows\System32\wdc.dll
Report Id: 63bef6f4-2502-11e3-bfa7-d89d671f169f

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Cause

This problem occurs because of a race condition in the WDC.dll module.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Pdhui.dll6.1.7601.2256147,10408-Jan-201408:06x86
Perfmon.exe6.1.7601.17514157,18420-Nov-201012:17x86
Perfmon.mscNot applicable145,51910-Jun-200921:31Not applicable
Resmon.exe6.1.7600.16385103,42414-Jul-200901:14x86
Sysmon.ocx6.1.7601.22561390,65608-Jan-201408:06x86
Wdc.dll6.1.7601.225611,227,26408-Jan-201408:07x86
Wvc.dll6.1.7601.22561444,92808-Jan-201408:07x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Pdhui.dll6.1.7601.2256158,88008-Jan-201408:36x64
Perfmon.exe6.1.7601.17514172,54420-Nov-201013:25x64
Perfmon.mscNot applicable145,51910-Jun-200920:50Not applicable
Resmon.exe6.1.7600.16385103,93614-Jul-200901:39x64
Sysmon.ocx6.1.7601.22561475,13608-Jan-201408:36x64
Wdc.dll6.1.7601.225611,363,96808-Jan-201408:37x64
Wvc.dll6.1.7601.22561594,43208-Jan-201408:37x64
Pdhui.dll6.1.7601.2256147,10408-Jan-201408:06x86
Perfmon.exe6.1.7601.17514157,18420-Nov-201012:17x86
Perfmon.mscNot applicable145,51910-Jun-200921:31Not applicable
Resmon.exe6.1.7600.16385103,42414-Jul-200901:14x86
Sysmon.ocx6.1.7601.22561390,65608-Jan-201408:06x86
Wdc.dll6.1.7601.225611,227,26408-Jan-201408:07x86
Wvc.dll6.1.7601.22561444,92808-Jan-201408:07x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Pdhui.dll6.1.7601.22561136,19208-Jan-201407:42IA-64
Perfmon.exe6.1.7601.17514247,80820-Nov-201010:23IA-64
Perfmon.mscNot applicable145,51910-Jun-200920:55Not applicable
Resmon.exe6.1.7600.16385110,08014-Jul-200901:44IA-64
Sysmon.ocx6.1.7601.22561960,00008-Jan-201407:43IA-64
Wdc.dll6.1.7601.225612,245,63208-Jan-201407:43IA-64
Wvc.dll6.1.7601.225611,208,32008-Jan-201407:43IA-64
Pdhui.dll6.1.7601.2256147,10408-Jan-201408:06x86
Perfmon.exe6.1.7601.17514157,18420-Nov-201012:17x86
Perfmon.mscNot applicable145,51910-Jun-200921:31Not applicable
Resmon.exe6.1.7600.16385103,42414-Jul-200901:14x86
Sysmon.ocx6.1.7601.22561390,65608-Jan-201408:06x86
Wdc.dll6.1.7601.225611,227,26408-Jan-201408:07x86
Wvc.dll6.1.7601.22561444,92808-Jan-201408:07x86

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2924171~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,813
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File namePackage_2_for_kb2924171~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,800
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File namePackage_for_kb2924171_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,903
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameX86_35d42ff667506642ef445792b7eaac20_31bf3856ad364e35_6.1.7601.22561_none_2df5c2b0064c6b5f.manifest
File versionNot applicable
File size707
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameX86_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.22561_none_9e619bba187f050f.manifest
File versionNot applicable
File size32,568
Date (UTC)08-Jan-2014
Time (UTC)13:04
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameAmd64_6aec0b6c11f6e2e006c86b9fd2411731_31bf3856ad364e35_6.1.7601.22561_none_169390816d2d12f5.manifest
File versionNot applicable
File size1,064
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameAmd64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.22561_none_fa80373dd0dc7645.manifest
File versionNot applicable
File size32,572
Date (UTC)08-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File namePackage_1_for_kb2924171~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,050
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File namePackage_2_for_kb2924171~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,037
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File namePackage_for_kb2924171_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,915
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameWow64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.22561_none_04d4e190053d3840.manifest
File versionNot applicable
File size25,078
Date (UTC)08-Jan-2014
Time (UTC)13:08
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_ef9d15c39d8af66c85282c4dc740b71a_31bf3856ad364e35_6.1.7601.22561_none_975d8bbf4c0e4ba2.manifest
File versionNot applicable
File size1,062
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameIa64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.22561_none_9e633fb0187d0e0b.manifest
File versionNot applicable
File size32,570
Date (UTC)08-Jan-2014
Time (UTC)13:01
PlatformNot applicable
File namePackage_1_for_kb2924171~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,045
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File namePackage_for_kb2924171_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,446
Date (UTC)08-Jan-2014
Time (UTC)13:00
PlatformNot applicable
File nameWow64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.22561_none_04d4e190053d3840.manifest
File versionNot applicable
File size25,078
Date (UTC)08-Jan-2014
Time (UTC)13:01
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology  that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

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Article Info
Article ID : 2924171
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2014
Exists online : False
Views : 168