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No query results are returned when you use Internet Explorer 8 to create Microsoft Dynamics CRM 2013 dialogs

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Symptom

Consider the following scenario:
  • You create a dialog for the contact entity in Microsoft Dynamics CRM 2013 from a computer that has Windows Internet Explorer 8 installed.

    Note Part of the dialog requirements is that CRM data is queried and presented as a picklist.
  • You add a Query CRM Data step when you create the dialog.
  • The filters of the query are dynamic (FirstName -> equals -> {FirstName(Contact)}).
  • The next step in the dialog is a Page that contains a Prompt and Response in which the promptis set to {FirstName(Contact)}, and the response is set to Option Set, in which the available options are populated from the query.
  • You run the dialog against a single contact record.
In this situation, there are no options available in the Prompt and Response option set.  

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Cause

This issue occurs because Internet Explorer 8 causes a space to be added at the front of the values that are inserted into a query by using dynamics slugs.  

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Resolution

To resolve this issue, you can use Windows Internet Explorer 9 to create and publish dialogs that contain CRM query steps.  

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Keywords: kbsurveynew, kbfix, kbbug, kbexpertisebeginner, kbexpertiseinter, kbtshoot, kb

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Article Info
Article ID : 2922579
Revision : 1
Created on : 1/7/2017
Published on : 1/8/2014
Exists online : False
Views : 223