Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. No query results are returned when you use Internet Explorer 8 to create Microsoft Dynamics CRM 2013 dialogs

No query results are returned when you use Internet Explorer 8 to create Microsoft Dynamics CRM 2013 dialogs

View products that this article applies to.

Symptom

Consider the following scenario:
  • You create a dialog for the contact entity in Microsoft Dynamics CRM 2013 from a computer that has Windows Internet Explorer 8 installed.

    Note Part of the dialog requirements is that CRM data is queried and presented as a picklist.
  • You add a Query CRM Data step when you create the dialog.
  • The filters of the query are dynamic (FirstName -> equals -> {FirstName(Contact)}).
  • The next step in the dialog is a Page that contains a Prompt and Response in which the promptis set to {FirstName(Contact)}, and the response is set to Option Set, in which the available options are populated from the query.
  • You run the dialog against a single contact record.
In this situation, there are no options available in the Prompt and Response option set.  

↑ Back to the top

Cause

This issue occurs because Internet Explorer 8 causes a space to be added at the front of the values that are inserted into a query by using dynamics slugs.  

↑ Back to the top

Resolution

To resolve this issue, you can use Windows Internet Explorer 9 to create and publish dialogs that contain CRM query steps.  

↑ Back to the top

Keywords: kbsurveynew, kbfix, kbbug, kbexpertisebeginner, kbexpertiseinter, kbtshoot, kb

↑ Back to the top

Article Info
Article ID : 2922579
Revision : 1
Created on : 1/7/2017
Published on : 1/8/2014
Exists online : False
Views : 243