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  2. White line appears when printing an image by using an XPS printer driver in Windows

White line appears when printing an image by using an XPS printer driver in Windows

View products that this article applies to.

Symptoms

When you print an image by using an XPS printer driver on a computer that is running Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7 or Windows Server 2008 R2 unexpected white lines appear in the printed image.

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Cause

This issue is caused by a margin error in the XPS-to-GDI converter (XGC) that executes conversions from floating point to integer.

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Resolution

For Windows 8.1 and Windows Server 2012 R2

If you are using Windows 8.1 or Windows Server 2012 R2, to resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014
For Windows 8, Windows Server 2012, Windows 7 and Windows Server 2008 R2
If you are using Windows 8, Windows Server 2012, Windows 7 or Windows Server 2008 R2, to resolve this issue, install this hotfix.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 Service Pact 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16xxxWindows RT, Windows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20xxxWindows RT, Windows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Xpsgdiconverter.dll6.2.9200.16789385,53602-Jan-201423:28Not Applicable
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Xpsgdiconverter.dll6.2.9200.16789365,56802-Jan-201423:35x86
Xpsgdiconverter.dll6.2.9200.20907365,56803-Jan-201405:46x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Xpsgdiconverter.dll6.2.9200.16789523,26402-Jan-201423:32x64
Xpsgdiconverter.dll6.2.9200.20907523,26403-Jan-201405:53x64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.16xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.20xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Xpsgdiconverter.dll6.2.9200.16789365,56804-Feb-201402:04x86
Xpsgdiconverter.dll6.2.9200.20928366,59205-Feb-201402:04x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Xpsgdiconverter.dll6.2.9200.16789523,77604-Feb-201402:32x64
Xpsgdiconverter.dll6.2.9200.20928525,31205-Feb-201402:42x64
Xpsgdiconverter.dll6.2.9200.16789365,56804-Feb-201402:04x86
Xpsgdiconverter.dll6.2.9200.20928366,59205-Feb-201402:04x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional file information

Additional file information for Windows RT, Windows Server 8 and Windows Server 2012

Additional files for Windows RT
File nameArm_cb1257551913aab4a13b450822060b1b_31bf3856ad364e35_6.2.9200.16789_none_3c5a61191fb54452.manifest
File versionNot Applicable
File size713
Date (UTC)03-Jan-2014
Time (UTC)18:32
PlatformNot Applicable
File nameArm_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9efcccbcb01e5f.manifest
File versionNot Applicable
File size2,522
Date (UTC)03-Jan-2014
Time (UTC)02:15
PlatformNot Applicable
Additional files for all supported x86-based versions of Windows 8
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9c8a74bcb2ff99.manifest
File versionNot Applicable
File size2,522
Date (UTC)03-Jan-2014
Time (UTC)00:39
PlatformNot Applicable
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_107aa7f1d5918a54.manifest
File versionNot Applicable
File size2,522
Date (UTC)03-Jan-2014
Time (UTC)06:47
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_6bbb25f8751070cf.manifest
File versionNot Applicable
File size2,524
Date (UTC)03-Jan-2014
Time (UTC)03:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_6c9943758deefb8a.manifest
File versionNot Applicable
File size2,524
Date (UTC)03-Jan-2014
Time (UTC)08:38
PlatformNot Applicable


Additional file information for Windows 7 and for Windows Server 2008 R2


Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,448
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameX86_6d67e4d241e705a5512f832be1ccab0e_31bf3856ad364e35_7.1.7601.22590_none_33b2ce04cc24178a.manifest
File versionNot applicable
File size713
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameX86_b1975d694af9ebef1a84678608640c5f_31bf3856ad364e35_7.1.7601.18386_none_0155421cbbfa3aa1.manifest
File versionNot applicable
File size713
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest
File versionNot applicable
File size2,588
Date (UTC)04-Feb-2014
Time (UTC)02:33
PlatformNot applicable
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest
File versionNot applicable
File size2,588
Date (UTC)05-Feb-2014
Time (UTC)02:33
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_355c9da68094aea35908f742329c1d42_31bf3856ad364e35_7.1.7601.18386_none_3ad69a29efcc0bf9.manifest
File versionNot applicable
File size1,074
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameAmd64_e613005f49bf8818b37e1c469ebf8757_31bf3856ad364e35_7.1.7601.22590_none_f3a9065fb5bc277d.manifest
File versionNot applicable
File size1,074
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameAmd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_62392dca8d0e1031.manifest
File versionNot applicable
File size2,590
Date (UTC)04-Feb-2014
Time (UTC)03:02
PlatformNot applicable
File nameAmd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_62b1fad3a6393109.manifest
File versionNot applicable
File size2,590
Date (UTC)05-Feb-2014
Time (UTC)03:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,456
Date (UTC)05-Feb-2014
Time (UTC)11:57
PlatformNot applicable
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest
File versionNot applicable
File size2,588
Date (UTC)04-Feb-2014
Time (UTC)02:33
PlatformNot applicable
File nameX86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest
File versionNot applicable
File size2,588
Date (UTC)05-Feb-2014
Time (UTC)02:33
PlatformNot applicable

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbautohotfix, kbhotfixserver

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Article Info
Article ID : 2922514
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2014
Exists online : False
Views : 381