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Stop Error 0x1A in the nt!MiUpdateWsle function in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 8.1 or Windows Server 2012 R2.
  • The server has more than 512 gigabytes (GB) of installed memory.
  • You run an application for which a memory region greater than 512 gigabytes (GB) is stressed.

In this scenario, the server encounters a Stop error 0x1A in the nt!MiUpdateWsle function.

Note This problem is observed when the system performs data intensive operations by using Microsoft SQL Server or when you use a memory stress test tool.

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Cause

This problem occurs because of an issue in virtual memory management in the operating system kernel.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8.1 or Windows Server 2012 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.3.9600.164975,753,68821-Dec-201312:01Not applicable
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.3.9600.164977,399,25621-Dec-201314:52x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.3.9600.164975,213,53621-Dec-201309:37Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File namePackage_1_for_kb2921368~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size2,042
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_2_for_kb2921368~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size2,056
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_3_for_kb2921368~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,832
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_for_kb2921368_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size2,457
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File nameX86_44fe1e082837d75d1c88a8e6b243f115_31bf3856ad364e35_6.3.9600.16497_none_837045cb8af07f29.manifest
File versionNot applicable
File size697
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.16497_none_00c858ffcfc20cc3.manifest
File versionNot applicable
File size2,590
Date (UTC)21-Dec-2013
Time (UTC)12:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameAmd64_952f7c3831a233a4ba7cb31717091801_31bf3856ad364e35_6.3.9600.16497_none_aa5b8172609fd63e.manifest
File versionNot applicable
File size701
Date (UTC)21-Dec-2013
Time (UTC)22:16
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.16497_none_5ce6f483881f7df9.manifest
File versionNot applicable
File size2,592
Date (UTC)21-Dec-2013
Time (UTC)15:00
PlatformNot applicable
File namePackage_1_for_kb2921368~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size2,054
Date (UTC)21-Dec-2013
Time (UTC)22:16
PlatformNot applicable
File namePackage_2_for_kb2921368~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size2,519
Date (UTC)21-Dec-2013
Time (UTC)22:16
PlatformNot applicable
File namePackage_3_for_kb2921368~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,842
Date (UTC)21-Dec-2013
Time (UTC)22:16
PlatformNot applicable
File namePackage_for_kb2921368_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size2,924
Date (UTC)21-Dec-2013
Time (UTC)22:16
PlatformNot applicable
Additional files for all supported ARM-based versions of Windows 8.1
File nameArm_f20e3bbdc505018534f62d23af9b12d1_31bf3856ad364e35_6.3.9600.16497_none_e7b6da9f76f0be75.manifest
File versionNot applicable
File size697
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File nameArm_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.16497_none_00cacb57cfbf2b89.manifest
File versionNot applicable
File size2,590
Date (UTC)21-Dec-2013
Time (UTC)09:48
PlatformNot applicable
File namePackage_1_for_kb2921368~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size2,042
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_2_for_kb2921368~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size2,056
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_3_for_kb2921368~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,832
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable
File namePackage_for_kb2921368_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size2,457
Date (UTC)21-Dec-2013
Time (UTC)22:15
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology  that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2921368
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2014
Exists online : False
Views : 227