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  2. Applications encounter unexpected high memory usage and crash in Windows Server 2008

Applications encounter unexpected high memory usage and crash in Windows Server 2008

View products that this article applies to.

Symptoms

When you run Windows Server 2008, you may encounter the following symptoms:
  • Some applications experience unexpected high memory usage.
  • All operating system memory is exhausted. This may cause applications to crash.

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Cause

This problem may occur because of an issue in the Heap Decommit policy in Windows Server 2008. This could lead to a heap leak, and the heap leak results in this problem.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information and notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.0.600
    2.
    23xxx    		Windows Server 2008SP2LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2330049,15209-Jan-201405:51x86
Ntdll.dll6.0.6002.233001,206,19209-Jan-201412:39x86
Ntkrnlpa.exe6.0.6002.233003,608,00009-Jan-201406:21Not applicable
Ntoskrnl.exe6.0.6002.233003,555,77609-Jan-201406:21Not applicable
Smss.exe6.0.6002.2330064,51209-Jan-201404:19x86
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2330085,50409-Jan-201406:56x64
Ntdll.dll6.0.6002.233001,579,08809-Jan-201412:36x64
Ntoskrnl.exe6.0.6002.233004,661,69609-Jan-201407:30x64
Smss.exe6.0.6002.2330075,77609-Jan-201405:06x64
Ntvdm64.dll6.0.6002.2330016,38409-Jan-201406:58x64
Wow64.dll6.0.6002.23300234,49609-Jan-201407:00x64
Wow64cpu.dll6.0.6002.2330017,40809-Jan-201407:00x64
Wow64win.dll6.0.6002.23300301,56809-Jan-201407:00x64
Ntdll.dll6.0.6002.233001,169,11209-Jan-201412:36x86
Acwow64.dll6.0.6002.2330043,00809-Jan-201405:50x86
Instnm.exe6.0.6002.233007,68009-Jan-201404:19x86
Ntvdm64.dll6.0.6002.2330014,33609-Jan-201405:54x86
Setup16.exe3.1.0.191826,11209-Jan-201404:19x86
User.exe6.0.6002.233002,56009-Jan-201404:19x86
Wow32.dll6.0.6002.233005,12009-Jan-201405:55x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.23300148,48009-Jan-201405:18IA-64
Ntdll.dll6.0.6002.233002,544,04009-Jan-201412:32IA-64
Ntoskrnl.exe6.0.6002.233009,460,67209-Jan-201405:51IA-64
Smss.exe6.0.6002.23300159,23209-Jan-201403:54IA-64
Ia32exec.bin6.5.6524.08,262,04815-Mar-201107:45Not applicable
Ntvdm64.dll6.0.6002.2330027,64809-Jan-201405:20IA-64
Wow64.dll6.0.6002.23300524,28809-Jan-201405:22IA-64
Wow64cpu.dll6.0.6002.2330043,00809-Jan-201405:22IA-64
Wow64win.dll6.0.6002.23300617,98409-Jan-201405:22IA-64
Wowia32x.dll6.5.6563.088,57609-Jan-201405:22IA-64
Ntdll.dll6.0.6002.233001,169,11209-Jan-201412:32x86
Acwow64.dll6.0.6002.2330043,00809-Jan-201405:50x86
Instnm.exe6.0.6002.233007,68009-Jan-201404:19x86
Ntvdm64.dll6.0.6002.2330014,33609-Jan-201405:54x86
Setup16.exe3.1.0.191826,11209-Jan-201404:19x86
User.exe6.0.6002.233002,56009-Jan-201404:19x86
Wow32.dll6.0.6002.233005,12009-Jan-201405:55x86

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
File namePackage_1_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,784
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_2_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,696
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_3_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,783
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_4_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,784
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_5_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,696
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_6_for_kb2921184~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,783
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,451
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,452
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,437
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameX86_0bae68888d00b5e59a9e35c38c2c2c83_31bf3856ad364e35_6.0.6002.23300_none_d258fa7e2945136e.manifest
File versionNot applicable
File size694
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameX86_1f4f806f6f9c3e7e67a7e5673eeddd74_31bf3856ad364e35_6.0.6002.23300_none_858a8779c42e8442.manifest
File versionNot applicable
File size1,370
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameX86_7be9dfa9ce0b67d258f71be315c4b840_31bf3856ad364e35_6.0.6002.23300_none_175462325e5078e3.manifest
File versionNot applicable
File size717
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23300_none_cbf7386ebba1a21b.manifest
File versionNot applicable
File size3,079
Date (UTC)09-Jan-2014
Time (UTC)06:39
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23300_none_5b46dfab1271ac68.manifest
File versionNot applicable
File size5,257
Date (UTC)09-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23300_none_6ea06309ca6712ba.manifest
File versionNot applicable
File size17,806
Date (UTC)09-Jan-2014
Time (UTC)06:40
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23300_none_866dfafc44ac1d54.manifest
File versionNot applicable
File size7,654
Date (UTC)09-Jan-2014
Time (UTC)06:36
PlatformNot applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23300_none_aeaaa9662f75a00c.manifest
File versionNot applicable
File size28,589
Date (UTC)09-Jan-2014
Time (UTC)06:40
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
File nameAmd64_160616dc2c2ad39bf02543305746ffd2_31bf3856ad364e35_6.0.6002.23300_none_6aebe18615d81875.manifest
File versionNot applicable
File size1,038
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameAmd64_1c62aa167917c06edf95bd8b7a18199b_31bf3856ad364e35_6.0.6002.23300_none_4564b70bae6d1374.manifest
File versionNot applicable
File size2,733
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameAmd64_4486dd380b55270a4b5b9579ed792074_31bf3856ad364e35_6.0.6002.23300_none_d04179835d79f38b.manifest
File versionNot applicable
File size721
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23300_none_2815d3f273ff1351.manifest
File versionNot applicable
File size3,083
Date (UTC)09-Jan-2014
Time (UTC)07:52
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23300_none_b7657b2ecacf1d9e.manifest
File versionNot applicable
File size5,263
Date (UTC)09-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23300_none_cabefe8d82c483f0.manifest
File versionNot applicable
File size16,512
Date (UTC)09-Jan-2014
Time (UTC)07:53
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23300_none_e28c967ffd098e8a.manifest
File versionNot applicable
File size7,656
Date (UTC)09-Jan-2014
Time (UTC)07:46
PlatformNot applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23300_none_0ac944e9e7d31142.manifest
File versionNot applicable
File size28,884
Date (UTC)09-Jan-2014
Time (UTC)07:53
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23300_none_c6b464f6a5f0a351.manifest
File versionNot applicable
File size14,803
Date (UTC)09-Jan-2014
Time (UTC)07:48
PlatformNot applicable
File namePackage_1_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,008
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_2_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size3,567
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_3_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,793
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_4_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,008
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_5_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size3,567
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_6_for_kb2921184~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,793
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,469
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,437
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,470
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,445
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23300_none_326a7e44a85fd54c.manifest
File versionNot applicable
File size2,142
Date (UTC)09-Jan-2014
Time (UTC)06:32
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23300_none_c1ba2580ff2fdf99.manifest
File versionNot applicable
File size5,829
Date (UTC)09-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23300_none_151def3c1c33d33d.manifest
File versionNot applicable
File size11,978
Date (UTC)09-Jan-2014
Time (UTC)06:33
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23300_none_d1090f48da51654c.manifest
File versionNot applicable
File size14,040
Date (UTC)09-Jan-2014
Time (UTC)06:33
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_1830f3638285e74f00fa718779d5082e_31bf3856ad364e35_6.0.6002.23300_none_542c5f1ff97c16fa.manifest
File versionNot applicable
File size2,728
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameIa64_779747031d1359d2a9b7dfa5776eb890_31bf3856ad364e35_6.0.6002.23300_none_6cdee0c6b45b439d.manifest
File versionNot applicable
File size1,036
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameIa64_8190ce9c34f7397a66ca7b7b5f17fafd_31bf3856ad364e35_6.0.6002.23300_none_2d2625442640e635.manifest
File versionNot applicable
File size719
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23300_none_cbf8dc64bb9fab17.manifest
File versionNot applicable
File size3,081
Date (UTC)09-Jan-2014
Time (UTC)06:08
PlatformNot applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23300_none_5b4883a1126fb564.manifest
File versionNot applicable
File size5,260
Date (UTC)09-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23300_none_6ea206ffca651bb6.manifest
File versionNot applicable
File size16,819
Date (UTC)09-Jan-2014
Time (UTC)06:09
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23300_none_866f9ef244aa2650.manifest
File versionNot applicable
File size7,655
Date (UTC)09-Jan-2014
Time (UTC)06:06
PlatformNot applicable
File nameIa64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23300_none_aeac4d5c2f73a908.manifest
File versionNot applicable
File size28,879
Date (UTC)09-Jan-2014
Time (UTC)06:09
PlatformNot applicable
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23300_none_6a976d68ed913b17.manifest
File versionNot applicable
File size17,489
Date (UTC)09-Jan-2014
Time (UTC)06:07
PlatformNot applicable
File namePackage_1_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,003
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_2_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size3,390
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_3_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,788
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_4_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,003
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_5_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size3,390
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_6_for_kb2921184~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,788
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,294
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,433
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,295
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File namePackage_for_kb2921184_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,441
Date (UTC)09-Jan-2014
Time (UTC)12:49
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23300_none_326a7e44a85fd54c.manifest
File versionNot applicable
File size2,142
Date (UTC)09-Jan-2014
Time (UTC)06:32
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23300_none_c1ba2580ff2fdf99.manifest
File versionNot applicable
File size5,829
Date (UTC)09-Jan-2014
Time (UTC)13:08
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23300_none_151def3c1c33d33d.manifest
File versionNot applicable
File size11,978
Date (UTC)09-Jan-2014
Time (UTC)06:33
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23300_none_d1090f48da51654c.manifest
File versionNot applicable
File size14,040
Date (UTC)09-Jan-2014
Time (UTC)06:33
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2921184
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2014
Exists online : False
Views : 175