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Store.exe crashes if you create a deeply nested subfolder in Outlook


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Symptoms

When you create a deeply nested subfolder in Microsoft Outlook in Microsoft Exchange Server 2010 environment, an infinitely nested subfolder path is created. When a service tries to retrieve the nested subfolder path, the Store.exe process crashes on the Mailbox server. 

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Cause

This issue occurs because the Store.exe process searches for the parent folder recursively if the folder is not the root folder. This causes a stack overflow to occur intermittently.

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Resolution

To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2920549
Revision : 1
Created on : 1/7/2017
Published on : 5/29/2014
Exists online : False
Views : 253