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Camera application does not use a HD resolution for preview on a Windows 8.1 or Windows Server 2012 R2-based device


View products that this article applies to.

Symptoms

Consider the following scenario:

  • You start the camera application on a Windows RT 8.1, a Windows 8.1 or a Windows Server 2012 R2-based device.
  • A high definition (HD) resolution is configured in the camera application option.
  • You have a Media Foundation Transform (MFT0) driver or a MFT0 sample driver installed.
In this scenario, you may encounter one of the following issues:

  • The non-HD resolution is selected and a non-HD resolution preview is displayed if a MFT0 sample driver is installed.
  • Although the HD resolution can be selected, a non-HD resolution preview is displayed if a MFT0 driver is installed.
 This issue occurs if the color format is YUY2.

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Resolution

Update information

To resolve this issue, install update 2919355. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:  
2919355  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:  
824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about MFT0 sample driver , go to the following Microsoft website:



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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2920367
Revision : 1
Created on : 1/7/2017
Published on : 5/19/2014
Exists online : False
Views : 156