Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. WIA image processing filter fails when you scan from Devices and Printers in Windows 8.1 or Windows Server 2012 R2

WIA image processing filter fails when you scan from Devices and Printers in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Assume that you install a scan device and the driver on a Windows 8.1-based or Windows Server 2012 R2-based computer. In the Devices and Printers window, you request an image scan. In this situation, the scan operation does not start the Windows Image Acquisition (WIA) image processing filter and the desired scan output is not received.

↑ Back to the top

Resolution

Update information

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2920217
Revision : 1
Created on : 1/7/2017
Published on : 3/6/2014
Exists online : False
Views : 324