Black screen when you log on after you upgrade to Windows 8.1

This issue may occur if one or both of the following programs are installed:

• StartIsBack
• Lucid Virtu MVP

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

To resolve this issue, uninstall these programs. To do this, follow these steps:

1. Log on to Windows 8.1, and then wait until the black screen appears.
2. Press Ctrl + Alt + Del. The following menu appears:
   
   
   
   
3. Click Task Manager, and then click More details.
   
   
4. On File menu, click Run new task, type appwiz.cpl in the Create new task dialog box, and then click OK.
   
   
   
5. In Programs and Features, locate the StartIsBack or Lucid Virtu MVP program in the Uninstall or change a program list, and then uninstall the program.
   
   
6. Return to Task Manager.
7. On File menu, click Run new task, type shutdown /r in the Create new task dialog box, and then click OK to restart the computer.

Hot thread for this issue

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