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User profile corruption after you lose network connectivity or hibernate a Windows-based computer

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You log on to a computer that's running Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2 and that has Roaming User Profiles enabled for you.
  • You log off, and as your user profile is being uploaded to the server, you unexpectedly lose network connectivity. This may occur if you close the display on a portable computer or by other means of putting the computer into a suspended state such as hibernation or sleep.
  • You restart or wake up the computer.
  • You try to log on to the computer again.
In this scenario, there is a small chance that a file may have been corrupted during the last upload. This might be the ntuser.dat file, and this file represents the user's registry. This could lead to a corrupted profile, and in that situation, you can't log on. Or, the computer may now be in an unstable state.

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Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2


For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Userenv.dll6.1.7601.2259083,96805-Feb-201402:04x86
Userenv.dll6.1.7601.2259083,96805-Feb-201402:04x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Userenv.dll6.1.7601.22590111,61605-Feb-201402:42x64
Userenv.dll6.1.7601.22590111,61605-Feb-201402:42x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Userenv.dll6.1.7601.22590222,72005-Feb-201401:48IA-64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_9e287e5dafbaed226efc00be9a19c3a2_31bf3856ad364e35_7.1.7601.22590_none_3fb152af3548e39b.manifest
File versionNot Applicable
File size695
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameX86_aaf03526499fd61d289594588d8a784b_31bf3856ad364e35_6.1.7601.22590_none_3139042499bffd2b.manifest
File versionNot Applicable
File size695
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameX86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.22590_none_9276d7f3c2e7291d.manifest
File versionNot Applicable
File size10,305
Date (UTC)05-Feb-2014
Time (UTC)02:32
PlatformNot Applicable
File nameX86_microsoft-windows-userenv_31bf3856ad364e35_7.1.7601.22590_none_83e754394dcdd1ec.manifest
File versionNot Applicable
File size10,011
Date (UTC)05-Feb-2014
Time (UTC)02:31
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_2277e9bd71ed03890fe8e744f6c43b2a_31bf3856ad364e35_7.1.7601.22590_none_99ffd05cc1a675f2.manifest
File versionNot Applicable
File size1,038
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameAmd64_6d18135277e42b3e0c2c51abc40f72bd_31bf3856ad364e35_6.1.7601.22590_none_19c63921260f9738.manifest
File versionNot Applicable
File size1,038
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameAmd64_cc2a5d7dfb7f21e31ec39312b27c4add_31bf3856ad364e35_6.1.7601.22590_none_9c9a0ec1bb123d23.manifest
File versionNot Applicable
File size699
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.22590_none_ee9573777b449a53.manifest
File versionNot Applicable
File size10,309
Date (UTC)05-Feb-2014
Time (UTC)03:10
PlatformNot Applicable
File nameAmd64_microsoft-windows-userenv_31bf3856ad364e35_7.1.7601.22590_none_e005efbd062b4322.manifest
File versionNot Applicable
File size10,015
Date (UTC)05-Feb-2014
Time (UTC)03:09
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_b6fb980e9a2649454ede29681be5ff52_31bf3856ad364e35_6.1.7601.22590_none_362494996cdb819b.manifest
File versionNot Applicable
File size1,036
Date (UTC)05-Feb-2014
Time (UTC)06:34
PlatformNot Applicable
File nameIa64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.22590_none_92787be9c2e53219.manifest
File versionNot Applicable
File size10,307
Date (UTC)05-Feb-2014
Time (UTC)02:21
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2918893
Revision : 1
Created on : 1/7/2017
Published on : 4/8/2014
Exists online : False
Views : 195