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  2. Voice is distorted when you resume a call from hold by using Lync Phone Edition for Aries telephone

Voice is distorted when you resume a call from hold by using Lync Phone Edition for Aries telephone

Symptoms

Consider the following scenario:
  • You have an Aries telephone that is running Microsoft Lync Phone Edition in an environment that has the "Music on Hold" feature enabled.
  • You receive a Public Switched Telephone Network (PSTN) call by using the Aries telephone. Then, you put the call on hold.
  • The caller hears the hold music.
  • You resume the call from hold.
In this scenario, the incoming voice may be distorted and you may not be able to clearly hear the voice from the caller.

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Cause

This issue occurs because the media stack incorrectly processes the changes of the media state in the Aries telephone.

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Workaround

To work around this issue, you must disable the "Music on Hold" feature.

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Resolution

To resolve this issue, install one of the following cumulative updates:
  • 2918033 Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: January 2014
  • 2918035 Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: January 2014
  • 2918038 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2014

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More Information

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2918039
Revision : 1
Created on : 1/7/2017
Published on : 1/8/2014
Exists online : False
Views : 184