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  2. Ctrl+Alt+Del keyboard shortcut is not displayed on the logon screen to tell the user how to reach the credential prompt in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Ctrl+Alt+Del keyboard shortcut is not displayed on the logon screen to tell the user how to reach the credential prompt in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Assume that a Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based tablet is configured to require users to press Ctrl+Alt+Del before logging onto the tablet. However, after you perform a cold restart on the tablet or you lock the tablet, one of the following messages is displayed accordingly on the logon screen to tell you how to reach the credential prompt:
Press and hold the Windows button, and then press the power button to sign in.
Press and hold the Windows button, and then press the power button to unlock.

Notes
  • The expected behavior is that the message also tells you the Ctrl+Alt+Del keyboard shortcut can be used to start the logon process.
  • This issue also occurs in Windows 8 and Windows RT.

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Resolution

Update information

To resolve this issue for Windows 8 and Windows RT, you have to upgrade the operating system to Windows 8.1 or Windows RT 8.1 before applying this update.

To resolve this issue for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, install update rollup 2911106.

After you install update rollup 2911106, the messages are updated to the following:
Press and hold the Windows button, and then press the power button to sign in. (Or you can unlock by pressing Ctrl+Alt+Delete.)
Press and hold the Windows button, and then press the power button to unlock. (Or you can unlock by pressing Ctrl+Alt+Delete.)

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2911106 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2913312
Revision : 1
Created on : 1/7/2017
Published on : 1/23/2014
Exists online : False
Views : 200