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OOBE wizard fails when you try to upgrade to Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Assume that you try to upgrade a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer to Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. In this situation, the out-of-box experience (OOBE) wizard is not completed, and Windows is not upgraded.

Note the OOBE wizard may fail for the following reasons:
  • A driver causes the system to crash.
  • You experience a black screen during the OOBE wizard. Therefore, you cannot interact with the OOBE wizard, and you have to perform a hard reset to the computer.
  • The system is idle in the OOBE state for a long time, and then the system enters a low-power state. However, you cannot resume the computer from the low-power state. Therefore, you have to perform a hard reset to the computer.

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Resolution

Update information

How to obtain this update

This update is automatically installed by Dynamic Update during the installation of Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. Therefore, you must connect your computer to the Internet during the installation.

Prerequisites

There is no prerequisites to apply this update as it is automatically installed by Dynamic Update during the installation of Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Restart requirement

The restart is a part of the Windows Setup process. 

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbfix, atdownload, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2913253
Revision : 1
Created on : 1/7/2017
Published on : 12/10/2013
Exists online : False
Views : 259