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Windows Store apps that are installed in audit mode are removed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

View products that this article applies to.

Symptoms

Assume that you start a Windows 8.1-based computer in audit mode. When you try to install several Windows Store apps, Windows restarts unexpectedly, and then returns to audit mode. Additionally, the Windows Store apps are removed.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.16477432,12827-Nov-201307:52Not applicable
Appreadiness.instrumentation.ptxmlNot applicable77721-Aug-201323:35Not applicable
Lsm.dll6.3.9600.16477534,52827-Nov-201308:17Not applicable
Workerdd.dll6.3.9600.1638412,80022-Aug-201303:14Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.16477406,52827-Nov-201308:30x86
Appreadiness.instrumentation.ptxmlNot applicable77721-Aug-201323:41Not applicable
Lsm.dll6.3.9600.16477614,40027-Nov-201309:00x86
Workerdd.dll6.3.9600.1638412,80022-Aug-201304:12x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.16477530,94427-Nov-201308:32x64
Appreadiness.instrumentation.ptxmlNot applicable77722-Aug-201306:46Not applicable
Lsm.dll6.3.9600.16477716,80027-Nov-201309:49x64
Workerdd.dll6.3.9600.1638414,33622-Aug-201311:40x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_0870fc7bfa214852e68cf521ec90be54_31bf3856ad364e35_6.3.9600.16477_none_d90704ab5303af9f.manifest
File versionNot applicable
File size724
Date (UTC)28-Nov-2013
Time (UTC)01:01
PlatformNot applicable
File nameArm_2a8e2186fae97455792a38514c5d01ec_31bf3856ad364e35_6.3.9600.16477_none_daab06c25e42650a.manifest
File versionNot applicable
File size719
Date (UTC)28-Nov-2013
Time (UTC)01:01
PlatformNot applicable
File nameArm_374ee8d8e21650bbb980420961571db7_31bf3856ad364e35_6.3.9600.16477_none_739546290009bc70.manifest
File versionNot applicable
File size724
Date (UTC)28-Nov-2013
Time (UTC)01:01
PlatformNot applicable
File nameArm_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.16477_none_e0d993d568dc3f53.manifest
File versionNot applicable
File size8,037
Date (UTC)27-Nov-2013
Time (UTC)11:23
PlatformNot applicable
File nameArm_microsoft-windows-a..ice.instrumentation_31bf3856ad364e35_6.3.9600.16477_none_c271eefa4459b8e4.manifest
File versionNot applicable
File size58,263
Date (UTC)27-Nov-2013
Time (UTC)11:24
PlatformNot applicable
File nameArm_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.16477_none_39f4d650261690cc.manifest
File versionNot applicable
File size43,071
Date (UTC)28-Nov-2013
Time (UTC)01:01
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameAmd64_06b0f487b5d0fc48fec47d086c52a13c_31bf3856ad364e35_6.3.9600.16477_none_00631582eddb4338.manifest
File versionNot applicable
File size728
Date (UTC)28-Nov-2013
Time (UTC)01:03
PlatformNot applicable
File nameAmd64_4252af250c2cc381063c6874a3658694_31bf3856ad364e35_6.3.9600.16477_none_55eafd16d753feb5.manifest
File versionNot applicable
File size723
Date (UTC)28-Nov-2013
Time (UTC)01:03
PlatformNot applicable
File nameAmd64_fc8ade31e75b493d5b14b2d16851d523_31bf3856ad364e35_6.3.9600.16477_none_4c352fcb9b48c7e3.manifest
File versionNot applicable
File size728
Date (UTC)28-Nov-2013
Time (UTC)01:03
PlatformNot applicable
File nameAmd64_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.16477_none_3cf5bd01213c91c3.manifest
File versionNot applicable
File size8,039
Date (UTC)27-Nov-2013
Time (UTC)16:12
PlatformNot applicable
File nameAmd64_microsoft-windows-a..ice.instrumentation_31bf3856ad364e35_6.3.9600.16477_none_1e8e1825fcba0b54.manifest
File versionNot applicable
File size58,265
Date (UTC)27-Nov-2013
Time (UTC)16:13
PlatformNot applicable
File nameAmd64_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.16477_none_9610ff7bde76e33c.manifest
File versionNot applicable
File size43,077
Date (UTC)28-Nov-2013
Time (UTC)01:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameX86_4bdd27af3e8b56399611989fb0dfe1e5_31bf3856ad364e35_6.3.9600.16477_none_8bec3a1f6e681ef6.manifest
File versionNot applicable
File size724
Date (UTC)28-Nov-2013
Time (UTC)01:02
PlatformNot applicable
File nameX86_749d3c7a7b74d63219ac386f5ffacc1d_31bf3856ad364e35_6.3.9600.16477_none_9195b41c4066b6a9.manifest
File versionNot applicable
File size724
Date (UTC)28-Nov-2013
Time (UTC)01:02
PlatformNot applicable
File nameX86_9eaa9617daaa098448eb89ad643e3608_31bf3856ad364e35_6.3.9600.16477_none_61c0053f7850b2d9.manifest
File versionNot applicable
File size719
Date (UTC)28-Nov-2013
Time (UTC)01:02
PlatformNot applicable
File nameX86_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.16477_none_e0d7217d68df208d.manifest
File versionNot applicable
File size8,037
Date (UTC)27-Nov-2013
Time (UTC)14:23
PlatformNot applicable
File nameX86_microsoft-windows-a..ice.instrumentation_31bf3856ad364e35_6.3.9600.16477_none_c26f7ca2445c9a1e.manifest
File versionNot applicable
File size58,263
Date (UTC)27-Nov-2013
Time (UTC)14:23
PlatformNot applicable
File nameX86_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.16477_none_39f263f826197206.manifest
File versionNot applicable
File size43,071
Date (UTC)28-Nov-2013
Time (UTC)01:02
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2913212
Revision : 3
Created on : 4/17/2018
Published on : 4/19/2018
Exists online : False
Views : 302