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  2. Windows Photo Viewer prints white lines when you use an XPS driver to print photos in Windows

Windows Photo Viewer prints white lines when you use an XPS driver to print photos in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2. Or, you are using a computer that is running Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
  • You use Windows Photo Viewer to open a picture that is larger than 500 pixels. For example, the size of the picture is 768*1024.
  • You print the picture by using a printer that uses the XPS driver.
In this scenario, there are white lines in the printed picture every 500 pixels.

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Cause

The issue occurs because the picture is not correctly decoded.

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Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
All supported x86-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows Server 2012Download Download the update package now.
All supported x86-based versions of Windows 8.1Download Download the update package now.
All supported x64-based versions of Windows 8.1Download Download the update package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7 Service Pack 1 (SP1) that has the platform update 2670838 installed
  • Windows Server 2008 R2 SP1 that has the platform update 2670838 installed
  • Windows RT
  • Windows 8
  • Windows Server 2012
  • Windows RT 8.1
  • Windows 8.1
  • Windows Server 2012 R2
For more information about the platform update, click the following article number to view the article in the Microsoft Knowledge Base:
2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information and notes
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.2.9200.16492417,79222-Nov-201307:11x86
Wmphoto.dll6.2.9200.16492417,79222-Nov-201307:09x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.2.9200.16492465,92004-Jul-201312:31x64
Wmphoto.dll6.2.9200.16492465,92009-Jul-201306:46x64
Wmphoto.dll6.2.9200.16492417,79222-Nov-201307:11x86
Wmphoto.dll6.2.9200.16492417,79222-Nov-201307:09x86
Windows 8 and Windows Server 2012 file information and notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.2.9200.16768368,64023-Nov-201305:05x86
Wmphoto.dll6.2.9200.20885368,64023-Nov-201304:56x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.2.9200.16768420,86423-Nov-201306:43x64
Wmphoto.dll6.2.9200.20885420,86423-Nov-201305:14x64
Wmphoto.dll6.2.9200.16768368,64023-Nov-201305:05x86
Wmphoto.dll6.2.9200.20885368,64023-Nov-201304:56x86
Windows 8.1 and Windows Server 2012 R2 file information and notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.3.9600.16474348,16023-Nov-201304:13x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Wmphoto.dll6.3.9600.16474393,21623-Nov-201304:34x64
Wmphoto.dll6.3.9600.16474348,16023-Nov-201304:13x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_24c8cb3f36a8e987158dae62547c3437_31bf3856ad364e35_7.1.7601.18323_none_46f8506b3ab9b730.manifest
File versionNot applicable
File size705
Date (UTC)22-Nov-2013
Time (UTC)17:43
PlatformNot applicable
File nameX86_b9a5fef105fdb8601f400e8f21ec0a62_31bf3856ad364e35_7.1.7601.22520_none_1d9f04b6c1ee6a84.manifest
File versionNot applicable
File size705
Date (UTC)22-Nov-2013
Time (UTC)17:43
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest
File versionNot applicable
File size20,582
Date (UTC)22-Nov-2013
Time (UTC)10:12
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest
File versionNot applicable
File size20,582
Date (UTC)22-Nov-2013
Time (UTC)10:06
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_b1e21e3b41a6af674958bf5a55d672c3_31bf3856ad364e35_7.1.7601.22520_none_3317364f98c32600.manifest
File versionNot applicable
File size1,058
Date (UTC)22-Nov-2013
Time (UTC)17:43
PlatformNot applicable
File nameAmd64_ed8d1c1651673bf0c34ba071f3e45dd4_31bf3856ad364e35_7.1.7601.18323_none_aef1a4877b789ace.manifest
File versionNot applicable
File size1,058
Date (UTC)22-Nov-2013
Time (UTC)17:43
PlatformNot applicable
File nameAmd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_eec4451fe74e2b76.manifest
File versionNot applicable
File size20,586
Date (UTC)22-Nov-2013
Time (UTC)10:32
PlatformNot applicable
File nameAmd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_ef4ae2f3006e7c62.manifest
File versionNot applicable
File size20,586
Date (UTC)22-Nov-2013
Time (UTC)10:31
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest
File versionNot applicable
File size20,582
Date (UTC)22-Nov-2013
Time (UTC)10:12
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest
File versionNot applicable
File size20,582
Date (UTC)22-Nov-2013
Time (UTC)10:06
PlatformNot applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_bef45c42568a138b.manifest
File versionNot applicable
File size705
Date (UTC)23-Nov-2013
Time (UTC)14:58
PlatformNot applicable
File nameX86_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_088d06bd0822ffa2.manifest
File versionNot applicable
File size705
Date (UTC)23-Nov-2013
Time (UTC)14:58
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)05:33
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)05:43
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_1a098e18d0be8d6dae22ab28402601b3_31bf3856ad364e35_6.2.9200.20885_none_540edc6c85ef0f7a.manifest
File versionNot applicable
File size709
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_1b12f7c60ee784c1.manifest
File versionNot applicable
File size707
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_49da3e961ffba86be7bc772c6f044d22_31bf3856ad364e35_6.2.9200.16768_none_117f9566c3f2cf21.manifest
File versionNot applicable
File size1,058
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_74a8eb8dddfbb4876fb0513b02031219_31bf3856ad364e35_6.2.9200.16768_none_42b1c4d54d5a791b.manifest
File versionNot applicable
File size709
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_af41fad8bf0c910bbc723146072d805a_31bf3856ad364e35_6.2.9200.20885_none_faf5ade106f457d6.manifest
File versionNot applicable
File size1,058
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_64aba240c08070d8.manifest
File versionNot applicable
File size707
Date (UTC)23-Nov-2013
Time (UTC)14:59
PlatformNot applicable
File nameAmd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_f81cfe31cf6f2e86.manifest
File versionNot applicable
File size20,994
Date (UTC)23-Nov-2013
Time (UTC)08:05
PlatformNot applicable
File nameAmd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_f88dfa46e89fba2d.manifest
File versionNot applicable
File size20,994
Date (UTC)23-Nov-2013
Time (UTC)07:43
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)05:33
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)05:43
PlatformNot applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_a18fc8346fd04309.manifest
File versionNot applicable
File size705
Date (UTC)23-Nov-2013
Time (UTC)19:44
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)08:32
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_fdae63b8282db43f.manifest
File versionNot applicable
File size707
Date (UTC)23-Nov-2013
Time (UTC)19:45
PlatformNot applicable
File nameAmd64_6d610ec860864cd92205cfe04cd41eb3_31bf3856ad364e35_6.3.9600.16474_none_404439157aae4111.manifest
File versionNot applicable
File size709
Date (UTC)23-Nov-2013
Time (UTC)19:45
PlatformNot applicable
File nameAmd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_9002e01219adbe23.manifest
File versionNot applicable
File size20,994
Date (UTC)23-Nov-2013
Time (UTC)12:45
PlatformNot applicable
File nameX86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest
File versionNot applicable
File size20,990
Date (UTC)23-Nov-2013
Time (UTC)08:32
PlatformNot applicable

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Keywords: kbfix, kbexpertisebeginner, kbsurveynew, atdownload, kb

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Article Info
Article ID : 2913152
Revision : 4
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 393