Feature that provides the possibility for creation collection agency letter context is available for EU countries in Microsoft Dynamics AX 2012 R2

Parameters
1. Parameters for Accounts receivable module - Accounts receivable\Setup\ Accounts receivable parameters

· Refer to collection agency - if the flag is ON, the collection agency fee will be created.

· Collection agency tax rate – VAT rate used for VAT of collection fee calculating, if the rate is different from vat rates for standard collection fee.

· Grace period for dues transfer - The number of days after which the dues are transferred to the collection agency

2. Parameters for collections

· Collection agency grace days - may be set up for the company, customer groups, every customer (Accounts receivable\Setup\Collections\Grace days) - the amount of days after shipment when additional fee will be transferred to collection agency.

· Collection agency fees – date & debt sum dependent regressive scale for fee calculation including minimum and maximum limits. The scale may be setup for different currencies.(Accounts receivable\Setup\Collections\ Collection agency fees)

· Reference currency for triangulation - the currency with switched on flag will be used for debts in other currencies recalculation.

3. Parameter for collection letter

· Transfer to collection agency - identifies the letter which should be sent to collection agency. (Accounts receivable\Setup\Collections\Collection letter)

Based on the setups the agency collection letter will be generated in the standard periodical procedure.
Collection letters after Collection agency grace days - the information about transferring.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.