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  2. Event ID 57006 is logged when you cannot restart the Lync Server 2013 front-end service

Event ID 57006 is logged when you cannot restart the Lync Server 2013 front-end service

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Symptoms

Consider the following scenario
  • You assign a Session Initiation Protocol (SIP) Uniform Resource Identifier (URI) address to a user in a Microsoft Lync Server 2013 environment. 
  • The address contains a reserved character, such as an ampersand. For example, the address is test.us&er@company.com.
  • The user signs in to a client for Lync by using the URI address in the environment.
  • You try to restart the Lync Server 2013 front-end service.
In this scenario, the front-end service cannot restart. Additionally, the following event is logged on Lync Server 2013.

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Cause

This issue occurs because the SIP URI that has reserved characters is parsed incorrectly.

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Resolution

To resolve this issue, install the following cumulative updates:
  • 2910244 Description of the cumulative update 5.0.8308.577 for Lync Server 2013 Core Management Server: January 2014
  • 2910243 Description of the cumulative update 5.0.8308.577 for Lync Server 2013 Backup Service: January 2014
  • 2905048 Description of the cumulative update 5.0.8308.577 for Lync Server 2013 (Front End Server and Edge Server): January 2014

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2912334
Revision : 1
Created on : 1/7/2017
Published on : 1/20/2014
Exists online : False
Views : 193