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Video playback in Windows Media Player stutters or stops in Windows 8.1 or Windows RT 8.1

View products that this article applies to.


Consider the following scenario:
  • You have a Windows 8.1-based or Windows RT 8.1-based computer that has Windows Media Player installed. 
  • You play a large recorded Advanced Video Codec High Definition (AVCHD) file in Windows Media Player. 
  • You use the time bar to seek through the video several times during playback.  
In this scenario, the video playback may appear to stutter, or may stop completely. 

Note After this issue occurs, you have to restart Windows Media Player to recover from the issue.

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Update information

To resolve this issue, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base: 
2911106 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2910642
Revision : 1
Created on : 1/7/2017
Published on : 1/14/2014
Exists online : False
Views : 92