Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Office Outlook 2010 keyboard shortcuts fail to respond after switching to the next or previous message when the Microsoft Dynamics CRM 2011 add-in is configured

Office Outlook 2010 keyboard shortcuts fail to respond after switching to the next or previous message when the Microsoft Dynamics CRM 2011 add-in is configured

View products that this article applies to.

Symptoms

After using the Office Outlook 2010 keyboard shortcuts to navigate to the next or previous e-mail message, additional keyboard shortcuts will fail to respond. This issue only occurs when the Microsoft Dynamics CRM 2011 add-in has been enabled and configured. 

↑ Back to the top

Cause

Microsoft has confirmed that this is a known issue.

↑ Back to the top

Resolution

This issue will be addressed in the next major release of Microsoft Dynamics CRM.

↑ Back to the top

More Information

To work around this issue:

1. Add the Previous Item and Next Item to the Quick Access Toolbar in Outlook using the steps in this article:

Customize the Quick Access Toolbar

2. When hitting the Alt key, you can see the keyboard shortcut that corresponds to the Previous or Next Item. Note: This will depend on how many items that exist in the Quick Access Bar

↑ Back to the top

Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2909813
Revision : 1
Created on : 1/7/2017
Published on : 7/27/2015
Exists online : False
Views : 162