Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "0x0000000A" Stop error on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer that has Norton Internet Security or Norton 360 installed

"0x0000000A" Stop error on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer that has Norton Internet Security or Norton 360 installed

View products that this article applies to.

Symptoms

Assume that you have a Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1-based computer that has multi-core processors. The computer has Norton Internet Security or Norton 360 installed. In this situation, the computer may crash. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error describes an IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000000A" errors are caused by this issue.

↑ Back to the top

Cause

This issue occurs because two identical UDP packets are sent at the same time from two threads. Therefore, a crash occurs in the Netio.sys file.

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327240,57626-Nov-201311:11x86
Netio.sys6.1.7601.22816241,08022-Sep-201401:44x86
Fwpkclnt.sys6.1.7601.18438187,84005-Apr-201402:24x86
Tcpip.sys6.1.7601.186081,294,26422-Sep-201401:47x86
Fwpkclnt.sys6.1.7601.22648187,84005-Apr-201402:16x86
Tcpip.sys6.1.7601.228161,310,13622-Sep-201401:44x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327376,76826-Nov-201311:40x64
Netio.sys6.1.7601.22816377,78422-Sep-201402:10x64
Fwpkclnt.sys6.1.7601.18438288,19205-Apr-201402:47x64
Tcpip.sys6.1.7601.186081,903,55222-Sep-201402:07x64
Fwpkclnt.sys6.1.7601.22648288,19205-Apr-201402:37x64
Tcpip.sys6.1.7601.228161,897,40022-Sep-201402:10x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327711,10426-Nov-201310:53IA-64
Netio.sys6.1.7601.22816713,66422-Sep-201401:27IA-64
Fwpkclnt.sys6.1.7601.18438482,75205-Apr-201401:58IA-64
Tcpip.sys6.1.7601.186083,790,77622-Sep-201401:20IA-64
Fwpkclnt.sys6.1.7601.22648482,75205-Apr-201401:50IA-64
Tcpip.sys6.1.7601.228163,807,16822-Sep-201401:27IA-64

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_bf42dd0bc7efef5093ada16e11703950_31bf3856ad364e35_6.1.7601.22816_none_9368f31cc9a30016.manifest
File versionNot applicable
File size1,054
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameX86_fe0bf6dc8d24fb72e799479ba1006898_31bf3856ad364e35_6.1.7601.18327_none_7c3ac7c045203aa1.manifest
File versionNot applicable
File size1,054
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589aed1f139527b3.manifest
File versionNot applicable
File size2,540
Date (UTC)26-Nov-2013
Time (UTC)11:45
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22816_none_592e61242cab86d1.manifest
File versionNot applicable
File size2,540
Date (UTC)22-Sep-2014
Time (UTC)02:04
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18608_none_b534386fc49cba34.manifest
File versionNot applicable
File size3,780
Date (UTC)22-Sep-2014
Time (UTC)23:12
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22816_none_b5b106a0ddc44068.manifest
File versionNot applicable
File size3,780
Date (UTC)22-Sep-2014
Time (UTC)23:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_11e3fe67ecd7124b06ae88599b69c918_31bf3856ad364e35_6.1.7601.22816_none_9350438c11d2a376.manifest
File versionNot applicable
File size1,060
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_60992c19c6821444ac409f14265f8f9f_31bf3856ad364e35_6.1.7601.18327_none_e129e66400474f8a.manifest
File versionNot applicable
File size1,414
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_7f01ca8de1efe880378b48dabf1c3690_31bf3856ad364e35_6.1.7601.22816_none_d6b03024946e56ba.manifest
File versionNot applicable
File size1,414
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_8dba10eb24b62e300c65927859cf47d3_31bf3856ad364e35_6.1.7601.18327_none_8b2ebfd6c7a7bfdb.manifest
File versionNot applicable
File size712
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_eceb4bf9cbd696a397ec1a6631d2a74c_31bf3856ad364e35_6.1.7601.22816_none_b7fc161f04fe6ba4.manifest
File versionNot applicable
File size712
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_f47552e32595aec240347239402d7add_31bf3856ad364e35_6.1.7601.18327_none_e56073a6fd88a018.manifest
File versionNot applicable
File size1,060
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_b4b988a2cbf298e9.manifest
File versionNot applicable
File size2,542
Date (UTC)26-Nov-2013
Time (UTC)12:13
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22816_none_b54cfca7e508f807.manifest
File versionNot applicable
File size2,542
Date (UTC)22-Sep-2014
Time (UTC)02:29
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18608_none_1152d3f37cfa2b6a.manifest
File versionNot applicable
File size3,784
Date (UTC)22-Sep-2014
Time (UTC)23:15
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22816_none_11cfa2249621b19e.manifest
File versionNot applicable
File size3,784
Date (UTC)22-Sep-2014
Time (UTC)23:15
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest
File versionNot applicable
File size1,166
Date (UTC)26-Nov-2013
Time (UTC)11:21
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22816_none_bfa1a6fa1969ba02.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Sep-2014
Time (UTC)01:54
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_03321d992849467e9f28bd1cf9dee427_31bf3856ad364e35_6.1.7601.22816_none_3463a730dd350ae8.manifest
File versionNot applicable
File size1,411
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameIa64_4840dfe09dd210a1079f8983f26fd4af_31bf3856ad364e35_6.1.7601.18327_none_aa6f3b74e15f25df.manifest
File versionNot applicable
File size1,411
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589c9115139330af.manifest
File versionNot applicable
File size2,541
Date (UTC)26-Nov-2013
Time (UTC)11:24
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22816_none_5930051a2ca98fcd.manifest
File versionNot applicable
File size2,541
Date (UTC)22-Sep-2014
Time (UTC)01:56
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18608_none_b535dc65c49ac330.manifest
File versionNot applicable
File size3,782
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22816_none_b5b2aa96ddc24964.manifest
File versionNot applicable
File size3,782
Date (UTC)22-Sep-2014
Time (UTC)23:08
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest
File versionNot applicable
File size1,166
Date (UTC)26-Nov-2013
Time (UTC)11:21
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22816_none_bfa1a6fa1969ba02.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Sep-2014
Time (UTC)01:54
PlatformNot applicable

↑ Back to the top

Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 2908580
Revision : 1
Created on : 1/7/2017
Published on : 11/12/2014
Exists online : False
Views : 195