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  2. Input devices do not work after you resume a Windows 8.1-based computer from the Connected Standby power state

Input devices do not work after you resume a Windows 8.1-based computer from the Connected Standby power state

View products that this article applies to.

Symptoms

When you resume a Windows 8.1-based computer from the Connected Standby power state, all connected or paired input devices do not work.

Note This issue frequently occurs after you put the computer into the Connected Standby power state many times within a short time period. 

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Resolution

Update information

To resolve this issue, install update rollup 2903939. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2903939 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2906824
Revision : 1
Created on : 1/7/2017
Published on : 12/10/2013
Exists online : False
Views : 251