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Windows 8.1-based computer freezes when you try to start the computer or resume the computer from hibernate mode

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running an x86-based version of Windows 8.1.
  • The computer has a legacy BIOS-based system.
  • You start the computer after a shutdown operation, or you resume the computer from hibernate mode (system power state S4).
In this scenario, the computer may freeze during the startup operation.

Notes
  • This issue does not occur if you disable the fast startup feature on the computer. When you disable the feature, the computer starts from the classic shutdown state (system power state S5).
  • The fast startup feature is enabled by default in Windows 8.1.

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Resolution

Update information

To resolve this issue, install update rollup 2903939. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2903939 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2906036
Revision : 1
Created on : 1/7/2017
Published on : 12/12/2013
Exists online : False
Views : 248